Helpdesk​/Technical Support Specialist; Bilingual – Spanish​/English

CAN – Helpdesk / Technical Support Specialist (Bilingual – Spanish/English) (Contract)

Start Date: March 9, 2026

Duration: 6–12 months

Extension: Possible

Conversion: Possible (based on performance and vacancy)

Schedule: Mon–Fri; rotating shifts between 9:30 AM – 8:00 PM (late shift rotation approx. every 6 weeks)

Location: Hybrid – Toronto, ON (2 weeks onsite training; then 3 days onsite per week)

Overtime: Not specified

Seeking a Bilingual Helpdesk / Technical Support Specialist to provide technical assistance to Small Business, Commercial, and Private Banking clients using digital cash management and online banking services. This role focuses on first-call resolution, troubleshooting, and delivering high-quality customer support in a fast-paced contact center environment.

• Provide inbound technical support via phone and remote assistance
• Guide users through resolving online banking and digital platform concerns
• Document transactions, issues, and remediation steps
• Perform system checks and diagnostics to identify and resolve errors
• Maintain accurate records of support activities
• Deliver professional, empathetic customer service with a focus on resolution

• Fluency in both English and Spanish(mandatory)
• 2+ years of customer service experience
• Demonstrated knowledge of computer software and operating systems
• Strong verbal and written communication skills
• Ability to work under pressure in a structured environment

• Previous Help Desk or Contact Center experience
• Prior Technical Help Desk experience
• Post-secondary education (preferred)

• Customer-focused and results-driven
• Quick learner; reliable and punctual
• High-performance mindset
• Professional and empathetic communication style