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Helpdesk​/Technical Support Specialist; Bilingual – Spanish​/English

Job in Toronto, Ontario, C6A, Canada
Listing for: Infotek Consulting Inc.
Full Time position
Listed on 2026-02-15
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Helpdesk / Technical Support Specialist (Bilingual – Spanish/English)

CAN – Helpdesk / Technical Support Specialist (Bilingual – Spanish/English) (Contract)

Start Date: March 9, 2026

Duration: 6–12 months

Extension: Possible

Conversion: Possible (based on performance and vacancy)

Schedule: Mon–Fri; rotating shifts between 9:30 AM – 8:00 PM (late shift rotation approx. every 6 weeks)

Location: Hybrid – Toronto, ON (2 weeks onsite training; then 3 days onsite per week)

Overtime: Not specified

Role Overview

Seeking a Bilingual Helpdesk / Technical Support Specialist to provide technical assistance to Small Business, Commercial, and Private Banking clients using digital cash management and online banking services. This role focuses on first-call resolution, troubleshooting, and delivering high-quality customer support in a fast-paced contact center environment.

Key Responsibilities
  • Provide inbound technical support via phone and remote assistance
  • Guide users through resolving online banking and digital platform concerns
  • Document transactions, issues, and remediation steps
  • Perform system checks and diagnostics to identify and resolve errors
  • Maintain accurate records of support activities
  • Deliver professional, empathetic customer service with a focus on resolution
Required Qualifications
  • Fluency in both English and Spanish(mandatory)
  • 2+ years of customer service experience
  • Demonstrated knowledge of computer software and operating systems
  • Strong verbal and written communication skills
  • Ability to work under pressure in a structured environment
Nice to Have
  • Previous Help Desk or Contact Center experience
  • Prior Technical Help Desk experience
  • Post-secondary education (preferred)
Soft Skills
  • Customer-focused and results-driven
  • Quick learner; reliable and punctual
  • High-performance mindset
  • Professional and empathetic communication style
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