Senior Director, Head SRE and Production Operations

What is the opportunity?
You will formulate strategy and implement a modern Production Operations and Site Reliability Engineering (SRE) organization for the portfolio of around hundred production applications supporting RBC Investor Services business. In addition, you will be responsible to lead support teams to provide excellent technology services to our external clients and internal business stakeholders.

Job Description
The focus will be to build world‑class services in key system and application support disciplines within the asset servicing and custody industry and in alignment with RBC’s Technology & Operations Strategy and best industry practices. You will be accountable for driving to target availability for all major platforms and continuously driving towards exceptional client experience and proactive and efficient operating model.

What will you do?
This is a transformative, operational and strategy role that focuses on three areas:
Operational excellence (SRE), Intelligent Operations and People Leadership.

Operational excellence (SRE):

Oversee Incident/Problem/Change Management/Disaster Recovery Exercise ensuring availability and uptime of applications in scope, as per service level objectives

Production monitoring – observability, alerting, proactive testing, logging and anomaly detection and continuous automation and toil reduction

Evaluate continuously – what went well, what went wrong, what can be done to improve and prevent in future

Ensure all systems maintain technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunities

Ensure compliance of all systems and applications in scope, in line with RBC security standards

Continue to create efficiencies in the operating model and processes

Institute framework and process to ensure production readiness during software development projects

Intelligent Operations:

Set vision for SRE product base (monitoring, alerting, machine learning anomaly detection, self‑healing, reliability testing)

Drive best‑in‑class technical solutions by tracking closely industry‑leading solutions and applying to RBC environment and needs

Leverage the value in unit, department, and enterprise‑wide teams to develop better solutions and achieve a cross‑enterprise mindset

Responsible to grow adoption of new technologies within SRE

Enable teams to meet objectives, implement changes to processes, tools, and methods that result in increased agility and effective cost management

People Leadership:

Promote a mindset for sustained success, growth and diversity for this critical function

Continue to enhance knowledge of critical business and technology processes across the team

Provide focus and clarity in establishing individual goals, driving performance enablement, supporting career development and rewarding strong performance

Attract, hire and retain top talent

What do you need to succeed?
Must‑have

10+ years’ experience within production operations across multiple technologies and platforms including application and infrastructure

10+ years of related experience in Software Engineering (SRE, Dev Ops, Cloud, Data), with 10 to 12 years of people management experience

Experience leading large teams of engineers and operations analysts with proven ability to partner across the organization to drive problem resolution.

Ability to drive and facilitate transformation in a large and complex global organization

Strong knowledge of industry practices, with focus on Engineering Transformation and SRE, Computer Engineering, Computer Science or related technical degree or related breadth of experience

Nice‑to‑have

Well versed in AI technology

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through…