SaaS Implementation Specialist

Job Title:

Construction SaaS Implementation Consultant

Location:

Greater Toronto Region - Remote

Employment Type:

Full-time
Industry:  Construction Technology / SaaS

About the Role
We’re seeking a tech-savvy and client-focused  Implementation Consultant  to lead end-to-end software deployments for our construction SaaS platform. You'll play a critical role in ensuring successful onboarding and adoption of our solution for contractors, developers, and construction firms.

Key Responsibilities
Lead client onboarding and software implementation projects from kickoff to go-live

Conduct business process analysis to align our SaaS platform with customer workflows

Configure software settings based on customer requirements

Deliver training sessions and support users throughout the implementation process

Collaborate with internal teams (product, support, engineering) to resolve client issues

Manage timelines, expectations, and deliverables for multiple clients

Provide feedback to product teams to drive platform improvements

Qualifications
3+ years experience in software implementation, consulting, or project management

Experience with construction industry software (e.g., Procore, CMiC, Buildertrend, or similar)

Strong understanding of construction workflows, terminology, and pain points

Excellent communication, problem-solving, and project coordination skills

Ability to travel to client sites if needed

PMP or related certifications (an asset)

Nice to Have

Experience with integrations and data migration projects

Familiarity with ERP, job costing, or project management tools

Previous work with general contractors, subcontractors, or developers

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