Marketing Operations Specialist

Project & Workflow Coordination

Facilitate regular pod and email standups by gathering updates, keeping meeting flow, and documenting next steps.

Serve as an operational hub—keeping workstreams moving smoothly while allowing pods to manage their own execution.

Create and maintain workback schedules for projects of varying scope.

Support the Senior Marketing Operations Manager with regular team meetings as needed (i.e. event management, coordinate presentation material, documenting notes)

Coordinate translation workflows as needed.

Project Intake, Resourcing & Deployment Support

Manage project intake with stakeholders and review brief submission for completeness prior to resourcing.

Allocate creative and email development resources and manage their day-to-day schedules on Float (resource management tool).

On an as-needed basis, analyze resource capacity with the support of the Senior Marketing Operations Manager and proactively flag resourcing risks or blockers.

Manage the email schedule, ensuring content, assets, and approvals are ready for development and deployment.

Process & Systems Support

Monitor JIRA boards and workflows to identify and resolve gaps in ticket hygiene, SOP adherence, and workflow discipline.

Surface issues to appropriate owners and support follow-through to bring workflows back on track.

Support Marketing Operations team broadly with maintenance of documentation, SOP and any other operational communication requirements.

Develop and own the Marketing team onboarding materials and implement light training and process for new team members.

Workflow Optimization

Use Copilot or other approved tools to continuously enhance workflow efficiency and support smoother day-to-day execution.

Stay attentive to workflow gaps or friction points, and explore opportunities to streamline processes, improve documentation, or strengthen tools — including responsible use of AI where appropriate.

Quality Assurance (QA) & Delivery Support

Act as the first gate of QA for email tests, ads and web content prior to publishing to ensure accuracy.

Support ad trafficking process as needed for internal and external campaigns.

Ensure complete project delivery. Ensure project documentation completeness across briefs, approvals, and assets.

Invoice & Administration

Manage day-to-day invoice submissions, budget sheet management and coordinate with Accounts Payable to ensure prompt vendor payment.

Let's Talk About You!

2–3+ years of experience in marketing project coordination, digital operations, or agency account/client management.

Bachelor of Commerce, Marketing, or an equivalent degree in a related field is a minimum requirement.

Strong attention to detail, time management, and prioritization in a fast-paced environment.

Excellent communication skills and proactive problem-solving abilities.

Strong ability to build trusted and transparent working relationships with cross-functional teams, including creatives and developers.

Familiarity with CMS and DAM systems is preferred.

Experience with JIRA, Float, Canva, and other MS Office tools (including Copilot).

PMP and/or Scrum certification is an asset.

Curious, adaptable, and committed to continuous improvement.

Proficiency in French is an asset.

What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan🏽 Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Professional development and comprehensive Career Development program A fulfilling opportunity to join one of the top Fin Techs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON
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