FFS Business Analyst Senior x2

Join our dynamic team as a senior business analyst, where you will play a pivotal role in guiding cross-functional teams, conducting system analysis, and improving user experiences. We are committed to fostering an inclusive environment that welcomes diversity and encourages collaboration.

• Proven experience working within agile frameworks, including writing and refining user stories, conducting sprint reviews, and managing product backlogs
• Strong understanding of system analysis and design, including experience with web-based technologies, databases, and COTS applications like Cúram
• Experience in implementing, managing, and optimizing AI-driven solutions to improve operational efficiency and decision-making

• Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience
• Experience in working closely with technical teams to handle incident management and issue triaging
• Strong background in systems integration and data-mining/reporting-based tools

• Demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management, and facilitating workshops
• Perform system analysis, design, testing, and implementation of applications
• Define and manage user stories, participate in sprint planning, and ensure business needs are reflected in technical solutions
• Conduct user research, develop personas, and create journey maps to enhance service delivery and customer experience
• Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution
• Consult with clients on changes/modifications and recommend system enhancements
• Prepare system documentation, user manuals, and other relevant materials
• Assist in planning application development activities, providing direction and support

• Supportive and collaborative work environment
• Commitment to diversity and inclusion
• Opportunities for professional growth and development

For immediate consideration please click APPLY to begin the screening process with Alex.