Duration:
Oct
Extension possible: possible
Conversion Possible: possible
Interview Process: 1 round interview- 1 hour, technical questions
Location:
Hybrid - 2 days in office- usually between wed to Fri
CANDIDATE PROFILE DETAILS:
Degree/Certifications
Required:
Service now CSA cert is required, if they don’t have it must be completed within 1 month of start
Years of experience: 5 plus years. 3 years exp in Service now BSA
Reason for request/why opened: work volumes
% Interaction with Stakeholders: high amount
Project Scope:
Service now security integration project
Team Size: 13 people and growing
Personality Style/Team Culture: BSA who is eager to learn and grow – need to have the right attitude to learn the role.
Selling Points of Position: important project to the bank, ability to learn and develop in the role
Best Vs Average Candidate:
Service now and integration of projects
Technical BSA experience not a business BSA
Description:
Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.
Must Haves:
Experience in driving Service Now Integration Projects - 2 years
Service Now BSA - 5 years
Confluence/JIRA - 3 years
Agile Delivery - 3 years
ITIL process/ITSM solutions - 3 years
Certifications:
Service Now Certifications
Certified Systems Administrator (CSA)
NICE TO HAVE
SAFE PO/PM 6.0
ITIL
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