IT Operations Analyst IV - Data Job Toronto area,Ontario Canada,IT/Tech

Description

Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

CUSTOMER

Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk

Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams

Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met

Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction

Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders

Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met

Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation

Monitor daily data health checks and ensure smooth operation of scheduled jobs/pipelines and report refreshes

Take the lead and be the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis

Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability

Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions

Identify and implement opportunities to streamline support processes through automation, improved tooling, and stronger monitoring

Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resolution metrics

Interact with clients to provide quality service/solutions consistent with objectives and client requirements

Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity

Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area

Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment

Maintain base infrastructure components current and defect free and liaise with internal, external and 3rd party vendor to report problems and receive fixes

Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained

Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required

May monitor the performance of the environment by using meaningful metrics

Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing

Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization

Ensure effective change management discipline is used

Proven experience balancing hands-on technical troubleshooting with team leadership and stakeholder communication

A strong sense of ownership and urgency when resolving data and reporting issues that impact business operations

Solid understanding of incident response and root cause analysis, including use of tools like Jira, Confluence, or Service Now

Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries)

Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate

Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required

Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable…


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