Technical Project Manager

Job#: 3021430

Job Description:

Project Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Senior Technical Project Manager with experience with a background in API, strong experience working with internal cross-functional teams and external clients to place at our client.

Start date:

ASAP.

Location:

Toronto/ hybrid.

Our Client is transforming the grocery industry.

Our Client has become a lifeline for millions of people, and they’re building the team to help push the shopping cart forward. If you’re ready to do the best work of your life, come join!

Ideal Candidate Profile

We are seeking a highly organized, technically proficient, and diplomatically skilled Project Manager capable of managing complex, end-to-end integration projects with major retailers. The candidate must possess a strong blend of technical understanding (APIs, e-commerce systems) and robust project management expertise (managing full project lifecycles, risk management, and multi-stakeholder communication).

Essential Skills & Experience

Technical Acumen

Core Skill

Must-Have Experience

API Integration Management

Working knowledge of REST APIs, webhooks, authentication flows, and order lifecycle management in a transactional environment.

E-commerce & Retail Technology

Direct experience with Order Management Systems (OMS), Point of Sale (POS) systems, marketplace platforms, and digital advertising platforms.

Project Management Tools

Advanced proficiency in JIRA, Confluence, Google Workspace, and building/maintaining project tracking dashboards.

Project Management Expertise

Core Competency

Required Experience/Application

Complex Integration Projects

Managing end-to-end projects (3-6 months) involving external partners, covering the full lifecycle:
Initiation → Planning → Execution → UAT → Launch → Warranty.

Methodologies

Versatility in applying both Waterfall and Agile methodologies when coordinating with varied internal and external teams.

Risk Management

Expert management of RAID Logs (Risk, Assumptions, Issues, Dependencies) to proactively mitigate project blockers.

External Partner Management

Proven ability to manage relationships and communication with retailer technical teams and C-suite stakeholders.

Domain Knowledge (Preferable/Strong Plus)

Domain

Relevant Experience

Fulfillment Services

Understanding of Last Mile Delivery (LMD), Store Operations, Shopper Workflows, and the end-to-end Order Fulfillment Lifecycle (picking, staging, delivery).

Carrot Ads

Familiarity with retail media/advertising products (, Sponsored Products, Display Ads, Shoppable ads).

Communication & Soft Skills

Skill Set

Key Behavioral Indicators

Technical & Documentation

Ability to produce high-quality Scope Documents, Handover Documents, and detailed status reports.

Stakeholder Alignment

Exceptional communication skills; ability to summarize complex technical issues for executive audiences and maintain alignment across 15+ internal and external stakeholders.

Crisis & Pressure Management

Proven ability to lead War Room communications during critical issues, manage launch blockers, critical bugs, and partner escalations with a calm, focused demeanor.

Diplomacy & Adaptability

Skillfully navigating sensitive partner relationships, managing scope changes, timeline shifts, and technical pivots while maintaining project velocity.

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing® in Talent Satisfaction in the United States and Great Place…