ServiceNow Architect - RQ

Job Title:
Applications Architect – Senior (Service Now)

Location: Hybrid (3 days onsite / 2 days remote)
Duration: 6 Months (Potential Extension Available)

We are seeking a highly experienced Senior Applications Architect with deep expertise in Service Now platform architecture and enterprise implementations
. This role will focus on designing scalable, secure, and governance-aligned Service Now solutions across multiple modules in a complex enterprise environment.

The successful candidate will provide architectural leadership, integration strategy, platform roadmap guidance, and ensure audit-ready compliance aligned with enterprise standards.

• Lead architecture and design of complex Service Now implementations (ITSM, ITOM, ITAM)

• Define architecture standards, patterns, and reference models

• Design integration solutions and document data flows

• Develop architecture decision records and governance documentation

• Provide platform roadmap recommendations and technical debt reduction strategies

• Design mobile architecture patterns and recommend Service Now Mobile App use cases

• Define AI / Copilot integration guardrails and architectural recommendations

• Ensure audit-ready documentation supporting governance, security, and SDLC compliance

• 5+ years architecting or leading complex Service Now implementations across multiple modules (ITSM, ITOM, ITAM)

• 5+ years deep expertise in:

  • CMDB

  • CSDM

  • Discovery

  • Service Mapping

  • Enterprise data governance

• 5+ years strong integration experience including:

  • REST / SOAP APIs

  • Integration Hub

  • MID Server

  • Event ingestion from monitoring tools

  • Identity integrations (SSO, SAML, OAuth)

• 5+ years proficiency in Service Now development and configuration practices including:

  • Java Script

  • Glide APIs

  • Flow Designer

  • ATF

  • Update sets

  • Source control

  • CI/CD

  • Performance optimization

• Demonstrated experience working in large, complex enterprise environments with governance and audit requirements

• Strong stakeholder communication skills with ability to translate business objectives into scalable technical solutions

• Service Now certifications such as CSA, CAD, CIS-ITSM, CIS-ITOM

• Architect-level recognition (CTA considered an asset)

• Experience integrating:

  • Service Now Mobile App

  • Virtual Agent

  • AI-assisted workflows

  • Copilot-style integrations

• Public sector experience (considered an asset)

Hybrid – 3 days onsite per week (flexibility available for the right candidate)