Business Systems Specialist

Strategy, Growth & Stakeholder Relations

The Corporate Systems Management program is seeking a Business Systems Specialist to play a critical role in shaping, operationalizing, and continuously improving Ontario

MD’s corporate platforms, including MS Dynamics CRM, SharePoint, Website Portal and other corporate products.

This role acts as a bridge between business needs and technology enablement, and will support platform strategy, lead system optimization initiatives, manage enhancements approved through defined intake and governance processes, and drive adoption across the organization. This role will shape how we use technology to streamline processes, improve user experience, and unlock new capabilities that drive organizational success.

• Partner with internal teams and business leaders to align Corporate Systems with organizational priorities and goals.
• Support development and maintenance of platform roadmaps aligned to the Corporate Systems strategy and annual planning cycle.
• Act as a trusted advisor and work closely with cross-functional teams, providing guidance on how to leverage and maximize the value and usage of our Corporate Systems.
• Contribute to defining target-state capabilities, success metrics, and priorities for corporate platforms.
• Gather, analyze, and document business requirements and translate them into functional specifications for changes related to Corporate Systems platforms.
• Coordinate with Technology and vendors to support implementation of system enhancements, integrations, and new functionality.
• Work closely with IT Operations team to understand the impact of MS releases and recommend strategies to increase usage and ensure Ontario
  
  MD staff can leverage new capabilities.
• Analyze current platform usage, identify opportunities for enhancement and improvements.
• Manage release cycles and ensure smooth delivery and rollout.
• Develop and execute communication plans to promote awareness and keep stakeholders informed about changes, new features, and benefits.
• Conduct impact assessments, establish feedback loops to capture user experience and adoption challenges.
• Design and deliver training sessions, workshops, and knowledge-sharing forums to support effective platform use.
• Develop documentation, guides, and training materials for diverse audiences.
• Track adoption metrics and report progress to leadership.
• Contribute to development and implementation of data governance standards, information management practices, and platform usage guidelines.
• Support adherence to privacy, security, and compliance requirements in collaboration with technology and corporate policy owners.
• Participate in assessments of data quality, access controls, and information lifecycle management.
• Provide advice on information systems strategy, policy, and service delivery.

• Bachelor’s degree in Business Administration, Information Systems or related field.
• Minimum 5 years of experience with MS Dynamics CRM, SharePoint, and related tools in business systems, platform management, or solution design role.
• Demonstrated experience gathering and translating business requirements into system solutions.
• Prior experience working with Ministry of Health, Ontario Health, Ontario Medical Association, and/or similar organizations.
• Experience with reporting, dashboards, or analytics tools is considered an asset.
• Strong analytical skills and problem-solving skills.
• Ability to develop and execute communication plans, conduct impact assessments, and drive adoption of new technologies.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively under time pressures.
• Quick learner, actively engaged in exploring new features and functionality.
• Collaborative team player who enjoys improving systems and driving innovation.

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Hybrid working model.
• Participation in discretionary bonus program.
• Matched defined contribution pension plan.
• Comprehensive health, dental and vision plans with 100% employer-paid premiums.
• Extended mental health coverage.
• Maternity and parental leave top-up programs.
• Short-term and long-term disability programs.
• Employee/family assistance programs.
• Professional development opportunities.
• Two annual paid volunteer days.
• One annual floater day.
• Great opportunity to grow within the team and organization.
• Recognized as one of the Best Places to Work in Canada for 2025 by HRD Canada.

Interested candidates are invited to apply online through our careers page. Applications will be considered until February 13, 2026 at 4 pm
. Ontario

MD is strongly committed to diversity within its community and welcomes applications from a diverse range of candidates. All recruiting activities including interview and new hire onboarding will be conducted remotely.

We continue to encourage staff to follow the…