Sr. Manager Chatr Delivery

Overview

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

If you are interested in being a part of this, consider applying for the following opportunity:

Chatr Digital is scaling aggressive digital sales and adoption targets. We need a senior leader who can own the product strategy and delivery engine end to end—from roadmap and engineering practices to KPI definition, measurement, and continuous optimization—so we consistently hit targets across the full commerce funnel.

Location: We are open to hire for our Brampton or Toronto location.

• Own end to end delivery
  • Accountable for delivery of features, enhancements, and projects across Chatr’s digital commerce experiences—from planning to launch, quality, and adoption.
  • Lead a hands on delivery cadence (intake → estimation → solutioning → build → test → release → post launch learning) with predictable, incremental value drops.
  • Provide high level solution options and estimates during project discovery; validate scope, dependencies, and release plans.
• Build a high performing engineering culture
  • Manage and coach a team of developers; set clear expectations, remove blockers, and grow talent.
  • Establish and enforce code quality, controls, and sustainability (branching strategy, code reviews, automated testing, CI/CD standards, secure coding).
  • Implement strong development culture and multi path delivery—simplified, consistent, reusable, efficient, and flexible solutions that enable parallel work streams.
• Lead product strategy & KPI delivery
  • Own the product strategy for Chatr Digital—set objectives, prioritize roadmaps, and translate data insights into growth hypotheses and experiments.
  • Hit digital sales targets by driving the tactics that move KPIs (traffic quality, engagement, flow through, conversion, assisted to unassisted mix).
  • Manage the product lifecycle end to end: concept, delivery, early life care (ELC), incident/defect handling, and ongoing adoption optimization.
  • Ensure delivery is on time, on budget, and on strategy for the business line.
• Align stakeholders & vendors
  • Partner closely with Marketing and Pricing to solve critical business problems, sharpen value props/offers, and coordinate go to market.
  • Influence across Digital—recommend platform/process improvements and drive alignment on best practices (even with more senior stakeholders).
  • Own vendor partnerships: define deliverables, SLAs, and integration standards; ensure outcomes and accountability back to Rogers.
  • Lead retrospectives and change adoption; inspire teams to adopt process improvements and governance updates.

• 5+ years in digital product management and/or technical delivery, with 3–5+ years leading engineering or cross functional delivery teams.
• Proven track record hitting commercial KPIs in eCommerce or telco; experience at experimentation, funnel analytics, and journey optimization.
• Knowledge of modern engineering practices (Git workflows, CI/CD, automated testing, observability, security-by-design).
• Strong solutioning and estimation skills; able to translate business outcomes into technical approaches and release plans.
• Executive ready communication and influence without authority across Product, Engineering, Marketing, Pricing, and Care.
• Experience managing vendors/partners and holding them to measurable outcomes.

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts:
  Enjoy up to 50% off Rogers Services and Blue…