Technical Environment Support Engineer

Dawn Info Tek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We are dedicated to delivering cutting-edge consulting services and recruiting top IT talent across all levels for our clients.

We are currently seeking a Technical Environment Support Engineer to join a dynamic development team supporting one of our major financial clients.

• Job Type: Permanent
• Work Model: Hybrid (3 days in office)

2 days – Downtown Toronto & 1 day – North York

• Start Date: ASAP

Role Summary

The Technical Environment Support Engineer is responsible for ensuring the stability, performance, and availability of QAT and non-production environments across complex enterprise platforms. This role leads incident triage and resolution, performs advanced technical troubleshooting, and serves as a key liaison between application teams, infrastructure teams, and external partners. Exceptional communication skills and strong ownership are essential to drive timely issue resolution and continuous improvement.

Must Have Skills

• 3+ years of experience supporting QAT and non-production environments in enterprise-scale systems
• Strong experience handling, prioritizing, and resolving incidents and service requests using tools such as JIRA and Service Now
• Proven ability to analyze system, application, and infrastructure logs to diagnose and resolve issues
• Solid understanding of APIs, endpoints, and service integrations
• Hands-on experience with Dynatrace, Open Shift, ELK stack, and AWS
• Ability to lead incident triage, escalation, and root cause analysis activities
• Extremely strong communication skills, with the ability to collaborate effectively with multiple internal and external teams
• Strong sense of ownership, accountability, and reliability in a fast-paced support environment

Nice to Have

• Hands-on coding or scripting experience (e.g., Java, Python, Shell, Power Shell)
• Experience supporting cloud-native, containerized, or microservices-based architectures
• Familiarity with CI/CD pipelines, deployment processes, and release management
• Prior experience in financial services or other highly regulated environments
• Experience creating and maintaining runbooks, operational documentation, and knowledge articles in Confluence
• Experience mentoring junior engineers or providing technical leadership

Education

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Engineering, or a related field