Senior Technical Analyst, Engineering and Enablement

UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 41,000 members across six universities and fourteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

UPP is recognized as one of Greater Toronto’s Top Employers for 2026. Together, we’re a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect. We believe in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.

Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.

As a pension plan, UPP approaches investing through a long-term lens to generate and safeguard value. Our commitment to investing responsibly accounts for material risks that impact our investment portfolio to generate sufficient risk-adjusted returns to meet the pension needs of our members.

Join us in building a bright future for our members, our organization, and each other.

We are seeking a Senior Technical Analyst, Engineering and Enablement, with a proven track record to help us build and support the three key pillars of our business, which include Corporate, Investments, and Pensions. Our growing Corporate Technology portfolio, includes functional groups such as People, Corporate Finance, Communications, Engagement & Strategy, Legal, and Facilities, among others. The ideal candidate must be able to translate high-level business requirements into detailed functional specifications, user interface design, implementation specifications, system requirements and solution design.

Reporting directly to the Director, Engineering & Enablement, the individual will be a key member of the team, working closely with Solution Architects, and partnering with key technology partners to collaboratively engage, model, drive, and operationalize solutions across the organization. You will bring in-depth experience in documenting business and technical requirements, process orchestration and automated workflow design, problem analysis and troubleshooting, system configuration and cybersecurity.

You also possess experience in medium-to-large enterprise-level complex technology environment(s).

This is a fantastic opportunity for a motivated individual looking to learn from and be part of a team of high-performing individuals and make a great impact.

This role is based in downtown Toronto under a hybrid work policy, allowing employees the flexibility to work remotely and in-office (approximately two days per week in-office).

This posting is for a existing vacancy.

At the senior level, you are expected to lead delivery with little oversight and provide mentorship and training to junior staff.

• Provide Level 2 functional support for the assigned portfolio of applications (e.g. Intra Links, the Pension platform suite, Net Suite, Dynamo, Bloomberg, SharePoint tools, corporate SaaS platforms), resolving incidents and service requests in a timely manner.
• Triage production issues across front-, middle-, and back-office functions, perform initial impact analysis, and elevate to senior team members, developers, or third party vendors as needed.
• Implement approved configuration changes and minor enhancements across supported applications and enabling platforms (e.g. GCP, Out Systems, SharePoint, the Pension platform suite, Atlassian, Oracle Net Suite) to better support business needs.
• Work closely with Solution Architects and senior L2 team members to ensure changes and solutions align with UPP’s architecture, design standards, and roadmaps.
• Apply UPP SDLC and delivery practices consistently, including requirements capture, documentation, testing, change management, and controlled deployments.
• Collect and clarify business and operational requirements from stakeholders (Pensions, Investments, Enterprise, Corporate, Other Corp) and translate them into clear documentation (e.g., tickets, user stories, configuration specs).
• Ensure that application changes and integrations comply with security, privacy, and regulatory requirements; collaborate with security teams to implement and maintain required controls.
• Liaise with third party vendors (e.g., Intra Links, Talk Desk, SAP, Salesforce, etc.) for incident escalation, enhancement requests, and adherence to SLAs.
• Monitor and review incidents and request metrics for supported systems, identify recurring issues, and recommend process or system improvements for operational excellence.
• Maintain accurate application support documentation, including runbooks, configuration details,…