Lead Data Support Analyst to lead team of analysts supporting critical data workflows and act key liaison
Job in
Toronto, Ontario, M5A, Canada
Listing for:
S.i. Systems
Full Time
position
Listed on 2026-02-16
Job specializations:
-
IT/Tech
Data Analyst, Data Engineer, Business Systems/ Tech Analyst, Data Science Manager
Job Description & How to Apply Below
Position: Lead Data Support Analyst to lead a team of analysts supporting critical data workflows and act as a key liaison
WHAT YOU WILL DO
Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concernsTake a hands-on role in quickly diagnosing and resolving data load failures
, access issues, and reporting anomalies across Snowflake, Sigma, and related toolsMonitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshesServe as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysisWork closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliabilityCollaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutionsMaintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resolution metricsIdentify and implement opportunities to streamline support processes through automation, improved tooling, and stronger monitoringWHAT YOU WILL BRING
5+ years of experience in data analytics, operations, or platform support, with at least 2 years in a senior or lead roleProven experience balancing hands-on technical troubleshooting with team leadership and stakeholder communicationStrong knowledge of Snowflake, SQL, and modern data architecturesFamiliarity with Sigma or other BI/reporting tools (e.g., Tableau, Power BI) and how they interact with backend data platformsA strong sense of ownership and urgency when resolving data and reporting issues that impact business operationsExperience supporting business stakeholders in Wealth, Compliance, Operations, Finance, and TechnologySolid understanding of incident response and root cause analysis, including use of tools like Jira, Confluence, or Service NowAbility to coach junior analysts, enforce triage processes, and lead with accountabilityExperience in financial services is preferredDegree or diploma in Computer Science, Information Systems, or a related field
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