Technical Business Analyst Lead - Salesforce Job Toronto area,Ontario Canada,IT/Tech

Is this role right for you?

In this role you will:

Ensure that requirements are clearly, accurately and thoroughly documented and understood for both system changes and/or process changes and that there is value and consistency added to the user experience. Experience must include both Agile and Waterfall.

Develop and maintain relationships with stakeholders and subject matter experts to gather requirements and manage their expectations

Manage timely communications to business stakeholders and conduct training and development programs to support user learning and adoption of new enhancements to Salesforce

Prepare and execute test cases as part of functional and end-to-end testing leveraging general and salesforce specific best practices.

Monitor, evaluate training activities, program effectiveness and KPIs to ensure success of the change initiatives

Develop a strong knowledge of the product backlog and work closely within a project team, ensuring business requirements are translated into the right digital technology products.

Support the project team on overcoming roadblocks and ensure there is minimal impact on business processes

Manage timely and accurate delivery of tasks for assigned projects through all stages of the project life cycle from concept to implementation.

E.g., track tasks, map process flows, document requirements/stories, testing, liaise with Business, Development and Vendors, communication plan execution, etc., ensuring that key stakeholders are kept informed of all unresolved issues, other areas of concern and any other deviations from project timelines

Provide support/guidance with test validations, implementation, and manages transitioning the change to a steady state maintenance function

Deliver on various artifacts to meet Scotiabank’s Enterprise Delivery Framework in a timely manner in order to initiate project and receive funding (e.g., assist in creation of Business Cases and cost/benefit analysis to ensure quantitative and qualitative benefits are achieved)

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Demonstrate effective leadership skills, including the ability to assume end-to-end ownership on behalf of the Product Owner during project execution, knowing when to assume responsibility for the related project deliverables, or seek approval

Experience with both functional and non-functional testing specifically on Salesforce platform

Demonstrate ability to prepare testing related documents such as test plans, test cases, traceability matrix, test data spreadsheets, test execution reports etc.

Knowledge of various training methodologies and ability to tailor it depending on the needs of the business groups

Strong verbal and business writing skills: with the ability to communicate effectively with stakeholders at different levels in the organization in a cross-functional environment

Skilled in the project lifecycle, its various methodologies and expected outputs.

Analytical and a strong problem solver with the drive to push the solution and progress

Demonstrated experience with working with a technology product from end to end, all the way through to delivery

You have experience working with the Agile process and principals

CBAP or other BA Certification is preferred

Banking domain experience is preferred

University degree in Business Administration, or equivalent degree designation is preferred

Minimum of 3-5 years related work experience in a financial services industry, preferably back-office environment

Experience with Salesforce along with 1-2 Salesforce certification is preferred

Good working knowledge of MS Office, MS Visio and JIRA/Confluence

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity,…


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