Who We Are:
Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Service Now Developer
At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. But, that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.
You'll be responsible for:
Driving innovation through the creation, development, and maintenance of Service Now applications and solutions, adapting to regularly changing priorities
Ensuring code is maintained and supported, perform as intended upon implementation, and has the potential to scale with business growth
Supporting project and task planning, contributing to the development and execution of processes and procedures and ensuring alignment with Interac objectives and customer needs
Assisting with security governance, policies, and overall Interac compliance by embedding standards, procedures, and quality analysis measures into workflows/plans. Identify and communicate system issues, bugs, and fixes, and aid the initiation of process-improvement efforts within teams and across Interac
Handling and direct requests and tickets appropriately for tracking and resolution
Providing customer-focused solutions and build and maintains effective customer relationships through timely follow-ups and efficient, effective feedback
Initiating and facilitate continuous improvement, and effective troubleshooting and problem-solving
Configuring and develop the Service Now platform, including business rules, workflows, user interface actions, notifications, and all other functionalities
Working with required team members to maintain and administer Corporate and Commercial CMDB and creation of relationships as necessary
Troubleshooting production and test issues; performing root cause analysis, recommending corrective action, and performing resolution efforts
Service Now integrations with 3rd party tools and platforms using inbuilt connectors, API’s, REST, SOAP etc.,
Developing and configuring other Service Now products including ITSM, ITOM, ITAM, GRC, SECOPS
Providing on call support for SEV 1 incidents as per on-call schedule
Develop and maintaining technical training and framework resources
Aiding in the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately
Building and maintain collaborative relationships with diverse team members, peers, and leaders
You bring:
A bachelor's degree in a technical field such as Computer Science, Computer Engineering or related field required
3-4 years of demonstrated hands-on experience in Service Now Development
2-3 years of experience with JavaScript, HTML, CSS, Angular, REST and SOAP Integrations
2+ years of experience working on CMDB and Asset modules in Service Now tool utilizing the CSDM modelling
Prior experience in implementing HAM, HAM Pro and SAM is a huge plus
2+ years of experience in successful implementation of the Service Now discovery tool using both the OOB probe/sensors…
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