Senior System Support Specialist

Is this role right for you?

In this role, you will:

• You are eager to work with leading edge technologies to incorporate complex network solutions for Windows server environment, as well as work with other technology teams to contribute to an overall solution.

• You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.

• You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You possess strong communication (verbal/written) skills. Furthermore, you can demonstrate the ability to design processes, procedures, and templates & to deliver presentations effectively.

• You have at least 5+ years of hands-on technical experience in supporting 24x7 infrastructure operational support of systems in multi-site, mission-critical environments. This will include the proven ability to troubleshoot production issues during unplanned outages and address security vulnerabilities with remediation solutions.

• In-depth knowledge of Change Management processes:
Ability to work within structured change frameworks and adhere to enterprise governance standards.
Extensive experience with Lenovo xClarity Administrator:
Strong understanding of server management, monitoring, firmware updates, and hardware lifecycle operations using xClarity.

• You have at least 5+ years of hands-on technical working experience in the installation & recovery, patching, upgrading, configuration of software components, troubleshooting, and performing post-upgrade verification with Windows Server OS (2008 & above) in an enterprise environment.

• You have at least 5+ years of hands-on technical working experience with virtualization technologies (e.g., VMware, Microsoft Hyper-V & cloud provisioning)

• You also have at least 5+ years of hands-on technical working experience with scheduled maintenance, deployment, and release activities across multiple environments, following the change management process.

• You have at least 5+ years of hands-on technical working experience in developing scripts with Power Shell, , or VBScript.

• You can demonstrate hands-on technical working experience in the use of tools & utilities, such as Microsoft System Center Configuration Manager (SCCM) / System Center Operations Manager (SCOM) or VMware Salt Stack/SALT or Dynatrace, for deployments.

• You can demonstrate an expertise in utilizing a ticketing system, like Service Now, and understand incident/change/problem management frameworks, such as ITIL.

• You possess solid organizational and time management skills.

• MCSE or other Microsoft/tech certifications is an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!