Description
:Provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management.
We are looking for a IT Support Specialist/
Release Manage
r to join Multi Business Technology Program. As the lead Release Manager, you will partner with technology and business teams, as well as vendor to create and manage the end-to-end release plan, and deployment schedule with focus on efficiency, reliability, collision avoidance, and availability of existing environments and services, while supporting delivery teams in meeting their objectives and timelines. You will also define and implement practices for cross-team alignment, collision avoidance, release dependency management, and risk mitigation;
and contribute to planning, design, operationalization and readiness deliverables in compliance with enterprise and industry standards.
At TD, we hope you'll be inspired both by the work we do and the people who make it all happen.
Specifically, the role will require strong aptitude in the following areas:
Creating and managing end-to-end release plans for scheduling, planning, and controlling the release and deployment process
Integrating release management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels
Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity
Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions
Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
Managing correspondence with clear articulation of impacts
Providing subject matter expert guidance and advice to Release and Deployment management, as well as other IT Support segments, and participating in development of remediation and collision avoidance strategies
Identifying and educating on control and communication failures to help prevent issues going forward
Providing updates to senior leadership on accomplishments and opportunities, as well as insights on organizational trends anchored in unique perspective of the role
Protecting the interests of organization through identification, management and escalation of risks and dependencies
Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required
Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
Understanding of the Dev Ops and continuous delivery principles and practices
Knowledge Regulatory is preferred, not mandatory
EXPERIENCE & EDUCATION
Undergraduate degree or Technical Certificate
Graduate degree, preferred
7+ years relevant experience
KEY
ACCOUNTABILITIES
CUSTOMER
Develop and implement standard support model and processes by using industry best practices
Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field
Define, deploy and/or lead systems / applications activities to support clients and applications
Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Influence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are…
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