Manager, Incident & Recovery; Treasury and Solutions
Job in
Toronto, Ontario, M5A, Canada
Listing for:
BMO
Full Time
position
Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Business Continuity, Cybersecurity
Salary/Wage Range or Industry Benchmark: 69000 CAD Yearly
CAD
69000.00
YEAR
Job Description & How to Apply Below
Position: Manager, Incident & Recovery (Treasury and Payments Solutions)
Final date to receive applications:
02/22/2026
Address:
33 Dundas Street West
Job Family Group:
Business Management
This role is fully remote
. Team members must be open to working rotating shifts
, which can be:
6:00 a.m. – 2:00 p.m. ET
, and11:00 a.m. – 7:00 p.m. ETDelivery of reliable and consistent services is a cornerstone of our digital strategy. The TPS Incident Management team works closely with our technology partners to minimize impacts from service interruptions and drive initiatives that strengthen system resiliency. Our team collaborates across pillars to enhance system stability and establish efficient processes that support operational excellence.
Serving as a key member of the TPS Incident Management team, the Incident Manager is responsible for managing business and customer impacts associated with technology outages and for communicating these impacts to our key stakeholders.
Responsibilities:
Schedule and lead incident response calls for the TPS line of business and facilitate the prioritization and execution of business and customer-related recovery activities.Represent the customer and the business during technology incidents and ensure incidents are escalated and prioritized appropriately.Write and issue urgent customer and internal stakeholder communications and ensure communication is fast, transparent, accurate, and consistent across channels.Create and maintain incident scenario playbooks to map out action plans and contingency options for key channels and payment services.Manage incident communication platforms and the execution of communications using various vehicles.Develop and maintain incident communications templates to standardize and prepare communications for key outage scenarios.Identify opportunities for continuous improvement and apply learnings following incidents, always with an eye to improve customer experience.Track incident data and identify continuous improvement opportunities.Develop and evolve incident management protocols to help efficiently manage and recover from impacting incidents as quickly and as painlessly as possible.Work with our technology partners to continue to reduce the number and duration of technology incidents.Knowledge and
Skills:
Exceptional written communication skills: the successful candidate must be an expert writer who can distill technical and complex information into clear and concise messaging.Technical aptitude: a robust systems knowledge and/or a background in payments will be helpful in understanding impacts associated with various technology outages.Excellent interpersonal skills: you must be at ease facilitating meetings in high stress situations and adept at building relationships with stakeholders across the organization. Your ability to remain calm during critical outages sets the tone for the entire recovery team.Problem-solving skills: you have the ability to synthesize information and use critical reasoning to determine recovery and contingency actions during incidents and drive toward resolution.Thinking on your feet: you are comfortable dealing with ambiguity and can pivot as situations evolve.Initiative: you are a self-starter who shows a high degree of initiative, can manage multiple projects and work calmly under pressure to meet deadlines.Organizational skills: you have excellent organizational skills, execution abilities and demonstrate a high level of attention to detail.Qualifications:
Between 5 - 7 years of relevant experience and post-secondary degree in business, communications, technology management or an equivalent combination of education and experience.Must have an expert knowledge of commercial cash management services and payment systems; incident management experience an asset.Exceptional writing/editing skills; experience in developing written communications/copywriting/technical writing is a strong asset.High level of proficiency using MS Office applications (Outlook, Word, Excel, Teams, and PowerPoint) and other collaboration tools, such as Confluence.Salary:
$69,000.00 - $
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as…
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