Director of Content Development

Director of Content Operations and Production

A high-growth digital health and wellbeing platform is hiring a Director of Content Operations and Production to own and scale a multi-format content production engine across video, events, written content, and AI-enhanced media. This is an operations-led leadership role for someone who can build a tiered production model, run production in Jira, and improve speed, quality, and cost efficiency at scale.

What you’ll do:

Own end-to-end content production delivery across formats with clear standards and predictable output

Design and operate a tiered production model (premium, standard, lightweight or AI-assisted)

Set quality benchmarks and review checkpoints for each tier

Build, implement, and continuously improve workflows that reduce friction, cost, and manual effort

Own production operations in Jira (or similar), including intake, prioritisation, dependencies, capacity planning, reporting, and delivery visibility

Introduce AI-enabled tools and automation to support efficient production and repurposing, especially for high-volume tiers

Build repeatable “create once, reuse many” processes for Marketing, Sales, and Client Experience (clips, summaries, toolkits, learning modules, etc.)

Lead internal producers/coordinators and manage external partners, including in-house vs outsourced decisions

Partner cross-functionally with Content Strategy, Platform, Product, Marketing, Sales, and CX on planning, timelines, risks, and resourcing

Track performance, cost, and quality using operational metrics and lightweight governance

What we’re looking for:

8+ years in content production, content operations, creative operations, or media production environments

Strong Jira (or similar) experience running complex work streams, including workflow configuration and reporting

Track record building scalable production models that balance quality, speed, and cost

Practical experience implementing AI-assisted or automated workflows

Systems-oriented, operationally sharp, confident communicator who works well cross-functionally

Experience in wellness, education, digital health, SaaS, or learning environments is a nice-to-have

Why this role:

Own the operating model and tooling for a high-impact content function

Real remit to improve efficiency with automation and AI where it makes sense

Build scalable processes that support multi-team reuse without compromising credibility

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