Senior Client Success Manager, Perpetua

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real‑time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Perpetua, from Flywheel, is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients, drive measurable value and champion world‑class client experiences. If you thrive at the intersection of data, technology and client success and want to make a significant impact at a high‑growth SaaS company, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best‑in‑class, always‑on optimization to execute tactically.

• Drive optimal results across a book of high‑value clients—managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.
• Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time‑to‑value on the Perpetua platform.
• Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data‑driven insights.
• Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.
• Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
• Collaborate with Sales, Marketing, and cross‑functional teams to ensure seamless client experiences and accelerate success stories.

• Support the hiring, onboarding, and coaching of team members by providing feedback that accelerates growth and performance.
• Foster a culture of excellence, continuous improvement, and cross‑functional collaboration across the organization.

• 4+ years in Client Success, Account Management, or a related role within a high‑growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.
• Highly analytical, with a track record of building consultative partnerships; skilled at understanding business needs and leveraging data to inform actionable strategies.
• Superior written and verbal communication skills, with experience engaging executive stakeholders and translating complex information into compelling insights for diverse audiences.
• Adept at quickly mastering new technologies and staying current with industry trends in retail media, eCommerce, or advertising technology.
• Creative, resourceful, and solutions‑oriented, with a knack for turning challenges into opportunities for growth and value creation.
• Collaborative, adaptable, and emotionally intelligent, with experience working cross‑functionally and with clients to achieve shared goals.
• Mentoring and coaching experience, with a demonstrated ability to inspire and develop peers and teams.
• Experience in media management or ad operations at an agency would be highly valued.

Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Salary Range: $115,000 - $130,000 CAD

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others—team members go into Hub Offices 3× a week.
• Flexible vacation time.
• Great learning and development opportunities.
• Benefits that help you live your best life.
• Parental leave and benefits.
• Vol…