Intermediate Technical Analyst, IT Infrastructure

About AGF

Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets through three distinct business lines: AGF Investments, AGF Capital Partners and AGF Private Wealth. AGF brings a disciplined approach, focused on incorporating sound, responsible and sustainable corporate practices. The firm’s collective investment expertise, driven by its fundamental, quantitative and private investing capabilities, extends globally to a wide range of clients, from financial advisors and their clients to high‑net worth and institutional investors including pension plans, corporate plans, sovereign wealth funds, endowments and foundations.

Reporting to the Manager, Infrastructure Services, this role is responsible for maintaining the stability, integrity, and performance of the organization’s 24×7 IT infrastructure. The Intermediate Technical Analyst designs, deploys, administers, and optimizes both on‑premises and cloud‑based systems to support highly available, reliable business applications. The role also plays a key part in ensuring system security, availability, and operational excellence across Azure and managed data center environments.

This role is a replacement.

• Manage enterprise directory services and server infrastructure, including accounts, permissions, access rights, and storage allocations, following privacy, security, and compliance standards.
• Design, install, configure, and maintain core infrastructure services across Windows and Linux systems in Azure and on‑prem VMware environments.
• Perform system configuration, administration, backup operations, and disaster recovery procedures.
• Plan and implement system upgrades, OS updates, maintenance releases, and vendor patches.
• Monitor and analyze system performance, producing performance metrics and reports.
• Recommend and implement improvements to enhance system reliability, efficiency, and performance.
• Diagnose and resolve hardware and software issues, escalating when required.
• Create and maintain documentation, including configurations, procedures, and training materials.
• Collaborate with internal teams to ensure system availability, scalability, and reliability.
• Follow and contribute to IT policies, procedures, and technology standards.
• Lead or participate in projects involving the design and review of new systems, applications, and infrastructure.
• Conduct research on systems, tools, protocols, and standards to support procurement and development initiatives.
• Perform asset management, including maintaining inventory and technical specifications.
• Support application development teams throughout project life cycles.
• Rotating after hours on‑call.

• University degree or college diploma in computer science, or 5+ years of equivalent IT experience.
• Extensive hands‑on experience with Azure (Entra , Conditional Access, SSO, MFA).
• Strong automation skills using tools such as Power Shell and Ansible.
• Minimum 3 years of experience administering Active Directory (users, groups, GPOs).
• Minimum of 3 years of experience managing servers (Windows & Linux), storage, and backup environments.
• Minimum of 3 years of experience in hardware and software troubleshooting across enterprise environments.
• Experience with server patch management; familiarity with SCCM or Endpoint Central is an asset.
• Experience with server monitoring, alerting, and performance‑tuning tools; SCCM/SCOM knowledge is an asset.
• Solid understanding of networking fundamentals and web/file protocols (IIS, FTP/SFTP).
• Ability to travel to GTA data centers as required (minimal).
• Microsoft Azure certification (e.g., AZ‑104, AZ‑305) considered an asset.
• This role requires a minimum of 3 days in office per week and is subject to change.

• Strong analytical, conceptual, and problem‑solving skills.
• Clear written and verbal communication abilities, including technical documentation.
• Customer service–focused, with the ability to prioritize tasks under pressure and make sound decisions in urgent situations.
• Collaborative, team‑oriented…