CYSSC-FFS Business Analyst Senior x2; RQMinistry of Public and Business Service

Responsibilities

• Ability to demonstrate leadership skills in guiding cross‑functional teams through requirement gathering, stakeholder management, and facilitating workshops to ensure alignment and successful project outcomes.
• Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
• Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
• Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
• Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
• Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
• Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
• Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
• Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.

Please note, this position is listed as “Onsite”; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

• Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
• Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
• Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
• Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.
• Experience in implementing, managing, and optimizing AI‑driven solutions to improve operational efficiency and decision‑making.

• Technical Knowledge & Expertise:
  • Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.
  • Knowledge of SDLC methodologies, COTS tools, and web-based technologies.
  • Experience with systems integration and data‑mining/reporting‑based tools.
• Analytical & Problem‑Solving Skills:
  • Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.
  • Experience in evaluating system designs and their impact on service delivery.
• Leadership & Collaboration:
  • Ability to collaborate with cross‑functional teams, providing direction to ensure that business needs are met within agile development frameworks.
  • Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.
• Communication & Interpersonal Skills:
  • Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non‑technical users.
  • Ability to prepare comprehensive documentation, business cases, and training materials.

• Requirements Gathering and Analysis – 40%
  • Experience in gathering, analyzing, and documenting user requirements.
  • Expertise in defining user stories, prototyping, and translating business needs into functional specifications.
  • Ability to conduct user research, develop personas, and create journey maps for enhanced user experience
• Systems Thinking, Design and Problem Solving – 40%
  • Proven leadership in managing agile teams, providing direction on technical and business solutions.
  • Ability to collaborate on problem‑solving during incidents, triaging issues, and ensuring swift resolution.
  • Expertise in balancing competing priorities and resolving complex problems in system design and functionality.
• Communication Skills – 20%
  • Excellent verbal and written communication skills to liaise with clients, clarify business requirements, and explain technical solutions.
  • Experience preparing business cases, system documentation, and user manuals for diverse audiences.

Closing Date/Time: , 2:30 p.m..

Maximum no. of Candidate Submissions: 2 (two)

Interview will be in person or on Teams.