Job Description & How to Apply Below
A leading wealth management firm in Toronto is seeking a Customer Service Experience QA Manager. This role is pivotal in leading the quality assurance team to enhance customer satisfaction across various service channels. Ideal candidates must have at least 7 years of experience, with 2 years in leadership. Responsibilities include mentoring, analyzing performance indicators, and developing quality standards. The position offers a competitive salary range between $93,000 - $113,000 CAD annually, excellent employee benefits, and the opportunity to work in a dynamic and inclusive culture.
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