Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
About the oppportunity
We're seeking a visionary user experience design leader to define and elevate the experience across our entire ecosystem. from digital products to physical spaces, customer touchpoints and employee workflows.
As Senior Director and Head of UX Design, you'll set the strategic direction for how people interact with our organization, translating business objectives into coherent, measurable, and delightful experiences. This is a high-impact leadership role where you'll partner with executives across Product, Engineering, Sales, Marketing, Operations and People to ensure design isn't just integrated into our development process—it drives it.
As Head of UX Design, you'll champion the user's perspective at the highest levels, derisk major investments through strategic research, and build the design organization that will scale with our ambitions.
What You''ll Do
Shape the Future of Experience Design
Develop and execute a comprehensive UX strategy that aligns customer, partner, and employee experiences with business objectives
Establish a clear, inspiring vision for experience design across all products and services—digital and physical
Define the principles that guide design decisions throughout the organization, ensuring consistency and alignment with measurable business outcomes
Codify critical user journeys at the executive level, making them actionable, measurable, and accountable
Drive Strategic Design Initiatives Across the Business
Serve as a strategic partner to senior business leaders (S/VPs in Product, CRO, Operations) to align on desired user experiences and business outcomes
Champion and fund cross-functional design initiatives that span multiple teams, enabling more intuitive and scalable products
Partner deeply with Product and Engineering to integrate UX into all development processes from inception through launch
Collaborate with Marketing to ensure brand consistency across every digital and physical touchpoint
Work with Operations to optimize field service experiences and physical space design, including facility wayfinding
Influence technology architecture decisions to ensure both scalability and exceptional usability
Establish Design Coherence at Scale
Create and govern design systems that ensure consistency across our entire experience ecosystem
Oversee the development of cohesive patterns, shared language, and consistent nomenclature that teams actually adopt
Drive adoption of design systems and content standards—making them the path of least resistance, not optional
Establish and enforce accessibility standards that meet or exceed WCAG guidelines
Oversee experience architecture and information architecture to ensure logical navigation and efficient user flows
Ground Design Decisions in Deep Customer Insight
Ensure design work solves the right problems by embedding validation with real users throughout the process
Build research practice that combines generative discovery (identifying unmet needs in the colocation market) with evaluative testing
Translate research insights into actionable design opportunities and compelling business recommendations
Establish feedback loops that continuously inform design decisions with both qualitative and quantitative data
De-risk major product investments through strategic research, journey audits, and rigorous hypothesis testing
Build and Develop a World-Class User Design Organization
Recruit, mentor, and scale a high-performing UX team including researchers, designers, and design technologists
Create clear career ladders…
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