Change Management Consultant

Job Description:
Deployment Lead – Global Property Planning Transformation

Overview:

Our client in North York is seeking a Deployment Lead, who is a critical member of the Property Planning Program leadership team. This role ensures property readiness, coordinates training, manages deployment wave planning, and drives adoption of new processes and systems across all global properties. The Deployment Lead partners closely with the Build PM and Data & Integrations PM to align on all deployment activities.

This is a 6+ months engagement and working arrangement is 4 days onsite.

Key Responsibilities:

· Lead and track all pre-deployment property readiness activities, including business process alignment, completion of pre-work and validation tasks, and assurance of agreed readiness criteria.

· Ensure properties understand User Acceptance Testing (UAT), incorporate UAT learnings into training and readiness, and collect property feedback for continuous improvement.

· Oversee documentation and approval of business processes, internal controls, and SOPs prior to training development and go-live.

· Confirm training modules are finalized, reflect UAT learnings and finalized SOPs, and are delivered in the correct order.

· Coordinate logistics and communications for training, oversee training delivery for all key systems, monitor completion, and address knowledge gaps.

· Support change management efforts, including communications, readiness tools, and pre-go-live support activities (access, communication tools, etc.).

· Prepare properties and teams for go-live, supporting final cutover planning and execution.

· Oversee initial deployment activities, facilitate day 1 support and instructions, gather feedback, and monitor hypercare support.