Digital Sales & Technical Support Specialist
Job in
Toronto, Ontario, M5A, Canada
Listing for:
ZEISS Group
Full Time
position
Listed on 2026-02-17
Job specializations:
-
IT/Tech
IT Support, Technical Support, Data Analyst
Job Description & How to Apply Below
About Us:
How many companies can say they’ve been in business for over 179 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.
We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in Toronto, Canada.
What’s the role?
The Digital Sales & Technical Support Specialist drives digital sales growth and market adoption of eyecare technologies by delivering high-impact software demonstrations and advanced technical support. This role engages key stakeholders, refines product rollout strategies, and enhances user experience through tailored presentations that showcase ROI, clinical value, and seamless workflow integration. The Specialist builds strong relationships with key opinion leaders, optimizes digital workflows, and collaborates across teams to accelerate business development and sales strategies.
With a focus on product innovation and training, this position is pivotal to the expansion and ongoing success of ZEISS digital solutions.
Sound Interesting?
Here’s what you’ll do:
Sales & Customer Engagement
Support sales of ZEISS Digital Solutions by partnering with regional teams and sales directors.Conduct high-impact product demonstrations, communicating technical and strategic value to prospects.Drive expansion of digital service contracts and facilitate platform rollouts (Health Data Platform, Veracity, Forum, and other subscriptions).Technical Support & Implementation
Provide advanced technical support, troubleshooting, and timely issue resolution.Oversee installation, configuration, and deployment of digital products at client sites.Diagnose and resolve connectivity issues, collaborating with IT and internal teams as needed.Training, Adoption & Cross-Functional Collaboration
Develop and deliver comprehensive training for staff and customers on product usage, best practices, and workflow optimization.Work cross-functionally to drive product adoption, streamline implementation, and optimize training initiatives.Customer Insights & Product Improvement
Translate customer interactions into actionable insights that inform product enhancements and future developments.Gather and analyze market feedback to refine digital sales strategies and product positioning.Collaborate with marketing and product teams to support launches and continuous improvement.Reporting, Documentation & Analytics
Maintain detailed documentation of customer interactions, technical issues, and resolutions for transparency and improvement.Track and report key performance metrics, customer satisfaction trends, and financial data for digital sales and service contracts.Team Culture & Collaboration
Foster a collaborative, customer-centric culture within the digital solutions team, promoting innovation and excellence.Do you qualify?
Bachelor’s degree in Engineering, Marketing, Computer Science, Healthcare Technology, or a related field.Minimum of 5+ years of experience in digital sales, technical consulting, or enterprise-level technical support, preferably within the healthcare or medical device industry.Strong knowledge of medical software, EMR/EHR systems, digital healthcare platforms, and regulatory compliance in medical technology. Experience working with ophthalmology or optometry software solutions is highly desirable.In-depth understanding of networking, IT infrastructure, system integrations, cloud-based solutions, and PACS systems, with the ability to troubleshoot complex connectivity issues. Experience with API integrations and data interoperability is a plus.Proven ability to analyze customer needs, identify solutions, and implement effective…
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