Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
As a Service Now Technical Lead, you will lead the design, assessment, enhancement, and integration of advanced Service Now solutions for Huron’s clients. You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery. Leveraging your expertise in Service Now and in integrating with enterprise platforms such as Workday and Oracle, you will drive clarity, direction, and innovation in ambiguous and high-impact client environments.
Key Responsibilities
Provide technical leadership and vision for the architecture, design, and deployment of complex Service Now solutions aligned with client businessobjectivesand industry best practices.
Advise clients on Service Now capabilities, limitations, andoptimaluse,demonstratinghow the platform can address business needs and accelerate digital transformation.
Architect and manage integrations between Service Now and key enterprise systems, including but not limited to Oracle, Workday, SAP, and Salesforce, ensuring seamless, scalable, and secure data exchange.
Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs.
Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments.
Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all Service Now implementations and integrations.
Create andmaintaincomprehensive architecture documentation, integration specifications, and operational guides for client solutions.
Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle.
Proactively assess emerging Service Now features, integration technologies, and market trends, recommending enhancements and innovations for client benefit.
Mentor and develop junior consultants and technical teams, fostering a culture of learning, collaboration, and technical excellence.
Lead multiple client engagements simultaneously, ensuring technical feasibility, strategic alignment, and delivery of measurable business value.
Flexible living locations across theU.S and Canada with travelrequiredfor client engagements and team collaboration up to 30%.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field;
Master’sdegree preferred.
7+ years in a Service Now Implementation capacity; preferably with an Elite-level Service Now partner (not in an internal role)
Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the Service Now platform.
10+ greenfield Service Now implementations across a minimum of two product lines (e.g.HRSD and CSM)
Current Service Now Certified System Administrator(CSA)
REQUIRED
Current Service Now Certified Application…
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