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Learning Portfolio Lead, Technology & Operations; T&O

Job in Toronto, Ontario, M5A, Canada
Listing for: Royal Bank of Canada>
Full Time position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    Data Analyst
Job Description & How to Apply Below
Position: Learning Portfolio Lead, Technology & Operations (T&O)

Job Description

What is the Opportunity?

Join our dynamic team at RBC Learning, where you'll play a vital role in empowering employees to achieve their full potential. Our team is dedicated to designing and delivering innovative learning experiences that drive business results and support the development of our people.

As a Learning Portfolio Lead
, you’ll drive business outcomes through agile learning solutions, supporting our Technology & Operations organization r role will lead a portfolio of work, advising on design, development, and delivery of effective learning programs aligned to business objectives. You will oversee the backlog of work, provide guidance, and make decisions on prioritization, working closely with cross-functional teams to ensure seamless collaboration and integration.

As a trusted subject matter expert, you will monitor program performance, establish metrics, and collaborate with stakeholders to allocate resources, enabling Functions partners to achieve their goals through targeted learning initiatives that drive business success.

What will you do?

  • Leads and liaises with the business, managing a portfolio of work aligned to business segment and region or role families.
  • Oversees a portfolio of work (products) aligned to the business segment and manages the backlog.
  • Advises on design, development, and delivery of measurable effective learning, ensuring alignment to business objectives and adherence of standards.
  • Provides advice and guidance to assigned business/group on implementation of solutions.
  • Monitors and tracks learning program performance, and addresses any issues.
  • Establishes business objectives and metrics for each program to assess learning impact and track program success and trends.
  • Acts as a trusted subject matter expert to build trust, engage in active listening, and provide objective and practical ideas and insights that enhance learning outcomes.
  • Provides input on capacity and resource allocation for key project resources in collaboration with key learning stakeholders.

What do you need to succeed?

Must-have:

  • Strong relationship management skills and ability to influence and impact stakeholders.
  • Demonstrates strong problem solving and delivery management skills.
  • Knowledge of instructional design to architect effective learning solutions.
  • Ability to implement strategies and execute on a portfolio of initiatives with evolving priorities.
  • Excellent organizational and project management skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Seasoned professional with a combination of learning expertise, business acumen and consulting skills.

Nice-to-have:

  • Experience working in an agile environment
  • Workday experience
  • Experience in leading teams
  • Operations mind-set, using data to drive effective decision-making

What’s in it for you
?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.
  • Opportunities to take on progressively greater accountabilities.
  • Access to a variety of job opportunities across business and geographies.

Job Skills

Business Case Design, Client Counseling, Customer Success, Data Gathering Analysis, Decision Making, Group Problem Solving, Solution Evaluation, Storytelling, Time Management, Training Needs Analysis (TNA)

Additional Job Details

Address:

180 WELLINGTON ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59…

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