Business Financial Services Analyst Job Toronto area,Ontario Canada,IT/Tech

Job Description

What is the opportunity?

As a Business functional support analyst mainly focus in supporting end-users in resolving business functional problems. The responsibilities of include acknowledging and responding to business functional queries and issues raised by business, resolving problems in a timely manner, and providing technical/business recommendations.

What will you do?

Business Support:
Providing ongoing Business functional support for existing systems, troubleshooting issues, and ensuring proper functionality.

Business System Analysis:
Gathering requirements, understanding current processes, and identifying areas for improvement.

Process Improvement:
Designing and implementing changes to streamline workflows and enhance efficiency. Configuration Management:
Managing system configurations, installations, and updates.

User Training:
Educating users on new system functionalities and troubleshooting techniques.

Documentation:
Creating user manuals and other documentation to guide users.

Collaboration:

Working with various teams, including IT and business stakeholders, to ensure successful implementation of solutions.

Reporting:
Generating reports and analyzing data to track performance and identify trends.

What do you need to succeed?

Must-have

Business

Skills:

Knowledge of W360 suite (MPower and Document center) – mandatory

Analytical

Skills:

Ability to analyze business processes and systems to identify areas for improvement.
Problem-Solving

Skills:

Ability to diagnose and resolve technical issues and user problems.

Communication

Skills:

Strong communication and interpersonal skills to collaborate with different teams and stakeholders.

Documentation

Skills:

Ability to create clear and concise documentation for users and technical staff.

Nice-to-have

Process Improvement

Skills:

Understanding of business process improvement methodologies and best practices.

Training

Skills:

Ability to design and deliver effective training programs for users.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate

Working with an exciting, close-knit, supportive & dynamic group

Opportunity to collaborate with other business segments within the bank

Excellent career development and progression opportunities

A comprehensive Total Rewards Program including bonuses and flexible benefits

Competitive compensation

Job Skills

Communication, Enterprise Application Delivery, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Interpersonal Relationships, IT Change Management, Root Cause Analysis (RCA), SLAs, Standard Operating Procedure (SOP), Support Management, Vendor Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.


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