Tools & Process Enablement Lead

Job Description

What is the opportunity?

We are looking for a Tools & Process Enablement Lead to help strengthen how our project delivery teams planning, collaboration, and reporting using enterprise tools.

You will play a key role in enabling consistent, high-quality project execution by supporting platforms such as Plan View, Jira, Confluence, SharePoint and Connect, while also developing training, materials, and reporting visualizations that help teams and leaders make better decisions.

What will you do?

Serve as a functional lead for project delivery tools including Plan View, Jira, Confluence, SharePoint and Connect

Maintain tool structures, workflows, templates, and usage standards and Ensure tools are aligned with project governance and reporting processes

Identify improvement opportunities to make tools more efficient and user-friendly and Keep documentation up to date as tools and processes evolve

Define and document best practices for how tools should be used across different types of initiatives. Keep documentation up to date as tools and processes evolve

Support onboarding of new projects into tool environments and Help teams use tools in a way that supports delivery, not administrative burden

Design and deliver engaging training sessions for project managers, workstream leads, and delivery teams. Build and maintain dashboards and visualizations in Connect

Provide coaching and hands-on support to improve tool confidence and adoption and Act as a go-to resource for tool-related questions

Create and maintain Training presentations, User guides and quick-reference materials and Process walkthroughs and tool playbooks

What do you need to succeed?
Must-have

5+ years hands-on experience with enterprise project or work management tools (e.g., Plan View, Jira, Confluence) and understanding how teams use them to plan and track work.

Strong understanding of project delivery and governance processes, including planning, status reporting, and portfolio visibility.

Proven ability to deliver training or facilitate sessions, explaining system and process concepts clearly to diverse audiences.

Experience creating professional enablement materials such as training decks, user guides, and process documentation.

Ability to translate process and reporting requirements into practical tool configurations, templates, and workflows while maintaining data quality

Nice-to-have

Experience building dashboards or data visualizations

Knowledge of Agile and/or traditional project delivery methodologies

Experience in governance or reporting environments

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Flexible work/life balance options

Job Skills
Accountability, Application Integrations, Application Testing, Communication, Data Gathering Analysis, Design, Detail-Oriented, Documentations, Facilitation, Group Problem Solving, Process Management, Project Management Life Cycle (PMLC), Project Management Tools, Quality Management, Technical Excellence, Time Management, User Acceptance Testing (UAT), Waterfall Model
Additional Job Details

Address:

20 KING ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveI
nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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