RQ- UX Designer - Senior

Position: RQ09199 - UX Designer - Senior
About the job RQ09199 - UX Designer - Senior
There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase
1) Discovery
Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designers responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

Facilitate the Kick-off meeting with the project team to produce such outputs as:

Business Model Canvas

5 Whys

Stakeholder Mapping

Short- and Long-Term Goals

Fears and Challenges

Facilitate user research activities to produce such outputs as:

User interview topic Maps, a summary of interrelated topics for the user interview

User Interview Scripts to plan and guide user discussion

User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview

User research findings report

Showcases the work and key findings from this stage to stakeholders outside of the core project team

Aligns entire team (business, technical) on what the next steps will be

Planning activities for next phase (Alpha)

Other deliverables typically delivered in this phase include:

User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the storys main events.

Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved

Defined business Key Performance Indicators (KPIs)

Delivery Phase
2) Alpha
Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers

Produce clickable prototypes of multiple possible solutions

Validate "clickable prototypes" with users through usability testing sessions and produce research findings report

Iterate (improve) on clickable prototypes with insights garnered from research findings report

Identify and document existing processes or policies that will need to change to support the new product or service

Produce a business proposal to justify funding for the next phase (Beta)

Define a clear vision for the solution that will be built in Beta

Create a plan and prioritized list of features to be completed in the Beta phase

Define user solution, and delivery of KPIs

Delivery Phase
3) Beta
The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies:
Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.

The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.

User story creation and validation:

Participates in deciding which priority to tackle

Sketching workshop to create visual representation of ideas or user flows

Create designs

Enhancements made to designs

User Interviews (for validation)

Synthesising individual and overall interview findings

Enhancements to designs made from synthesis

Get product owner sign off and input story into backlog for future iteration planning

Rinse and repeat for each feature, function within a given iteration

Conduct accessibility compliance testing of the solution within each iteration.

Conduct regular usability testing sessions on the MVP built as part of the Beta phase.

Delivery Phase
4) Live
Live begins when the service has reached a point of maturity and all of the main features in the backlog have been built. While most people understand the purpose of live, its not always given the attention and resources it deserves.

Continuous improvement is one of the core principles of service design and thats what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.

Continue to facilitate user research activities to produce such outputs as:

User interview topic maps, a summary of interrelated topics for the user interview

User interview scripts to plan and guide user discussion

User interview synthesis (collection, aggregation and analysis) of written observations recorded during…