RQ- UX Designer - Senior

Position: RQ09146 - UX Designer - Senior
About the job RQ09146 - UX Designer - Senior
Description

The ideal candidate will bring to the team the following:

Service Design tools and tactics (critical), specifically have the proven ability to plan, lead and facilitate Value Stream Mapping (VSM) and service blueprinting activities

Facilitation and influence capable of liaising effectively across different groups with competing priorities

In‑person collaborator should be able to get into the office/meet stakeholders for in‑person workshops, research and interviews where necessary.

Data‑driven ability to get and use data to justify design decisions

User‑centric design champion, agile mindset, aims for strategic alignment with program/program area/ministry, good oral and written communication, leadership/mentoring capabilities to help other teams buy‑into/participate in service design

Nice to have:

Lean certification (green/black) would be beneficial

Experience working with design systems and standards

Ability to coach other team members

The FFS resource will be responsible for:

Conducting a preliminary assessment and research to establish a stakeholder map.

Conducting outreach to establish stakeholder relations and develop an engagement plan.

Defining the problem and establishing goals for the strategys Discovery Phase.

Developing and executing user research plans and workshops during the Discovery Phase.

Understanding and documenting the user journeys, data and pain points in a service blueprint and propose future state options.

Collecting and mapping user stories to support a future state solution.

Developing recommendations for pilot projects.

Contributing to the After‑Discovery Digital First Assessment (DFA) submission.

Skills Experience and Skill Set Requirements
1. Service Delivery & Service Design - 30%

You have demonstrated experience in a range of the following service design and user experience:
User needs mapping, User research (exploratory and evaluative), Prototyping.

You have knowledge of recognized service design skills in the following areas: research - interviewing, surveys, focus groups, usability testing, etc. and facilitation - meetings, workshops and co‑creation.

You have demonstrated knowledge of the emerging trends and developments in service delivery, digital service design and leading‑edge technology related to digital service design and in‑person service delivery models.

You have experience defining KPIs and success metrics to evaluate service journey and outcomes.

You can lead the development and review of experience design projects (including user research UX design and service design initiatives) end‑to‑end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs.

Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols.

Oversee the adoption and application of experience design tools and methodologies, research and design techniques, heuristic and design standards.

Relationship Building & Communication - 30%

You have an enthusiasm for cooperativeness, co‑design and user experience outcomes.

You have respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues.

You can delegate and prioritize while motivating others.

You can communicate effectively with clients and stakeholders not familiar with service design.

You can provide written and verbal instruction or advice on re‑engineering solutions.

You can prepare reports, and provide recommendations to senior management and clients, and ensure documentation is clear for users who are not specialists in service design.

Analytical & Problem‑Solving Skills - 30%

You can provide authoritative experience design advice to solve service delivery challenges across multiple platforms, including digital,…