Revenue Operations - Systems Manager

About Us

After Ship, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, After Ship is a post‑purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants. After Ship unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout.

By centralizing these workflows, After Ship enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post‑purchase touchpoint. After Ship integrates seamlessly with ecommerce platforms including Shopify and Tik Tok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry's, Mous, and Rakuten—rely on After Ship to turn every post‑purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, After Ship operates with an engineering‑driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission

We are looking for a Revenue Operations Systems Manager to act as the owner and architect of After Ship's GTM systems, with a strong mandate to rebuild, standardize, and scale existing platforms using modern Rev Ops best practices. This role is ideal for someone who has inherited complex or organically‑grown systems and successfully rebuilt them—simplifying architecture, improving data integrity, and aligning configuration to how GTM teams actually operate.

Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of After Ship's global Rev Ops team. This position involves collaboration with cross‑regional teams in Asia and Europe and may require flexibility to work outside standard business hours. You will be expected to be in the office 2 times per week, located in downtown Toronto.

• Own day‑to‑day administration and long‑term evolution of our GTM systems, including Hub Spot, Deal Hub, Planhat, Gong, and Outreach.
• Lead system rebuilds and re‑architecture initiatives, including CRM and GTM tooling cleanups, grounded in Rev Ops best practices and configuration standards.
• Assess existing system setups, identify technical debt, and execute rebuild plans that improve usability, scalability, and data quality.
• Translate GTM strategy and business requirements into clean system design, including objects, workflows, automations, integrations, and permissions.
• Partner with the Data team using Big Query and Tableau, enabling Reverse ETL for enrichment and operational activation.
• Establish and enforce data governance, naming conventions, documentation standards, and change management processes.
• Own system testing, release management, enablement, and adoption for all major changes.
• Support evaluation, selection, and implementation of new GTM tools as the business scales.

• 5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or GTM Systems roles within a B2B SaaS company.
• Experience supporting or administering CPQ, sales engagement, and CS platforms, such as Deal Hub, Outreach, or Planhat.
• Strong understanding of end‑to‑end GTM processes and how system design impacts execution, reporting, and scalability.
• Proven ability to reduce system complexity while improving reliability and adoption.
• Demonstrated experience rebuilding or significantly re‑architecting existing GTM systems, such as:
• CRM rebuilds using best‑practice object models, lifecycle stages, and automation
• Cleanup of workflows, fields, permissions, and integrations
• Migration from ad‑hoc or legacy configurations to scalable standards
• Hands‑on, admin‑level expertise with Hub Spot, including advanced workflows, custom objects, integrations, and governance

• Experience leading CRM or GTM platform audits followed by phased…