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IT Service Desk Analyst - Path & Impact

Job in Toronto, Ontario, C6A, Canada
Listing for: Insight Global
Full Time position
Listed on 2026-02-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Analyst - Growth Path & Impact
A tech support provider in Toronto is seeking an IT Service Desk Support Analyst to deliver frontline support for incidents and service requests. The role requires managing a high volume of tickets while maintaining user satisfaction through effective communication and collaboration with various stakeholders. Ideal candidates should have 3–5 years of IT support experience, strong knowledge of incident and problem management, and familiarity with tools like Service Now and Office 365.

This position emphasizes customer service excellence and a desire for long-term growth within IT support.
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