Senior Business Analyst

• Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
• Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
• Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
• Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.
• Experience in implementing, managing, and optimizing AI-driven solutions to improve operational efficiency and decision‑making.

About the Role

Description Responsibilities:

• Ability to demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management, and facilitating workshops to ensure alignment and successful project outcomes.
• Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
• Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
• Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
• Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
• Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
• Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
• Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
• Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.

Qualifications

Experience and Skill Set Requirements

Please note, this position is listed as "Onsite"; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Required Skills

Must-Have:

• Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
• Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
• Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
• Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.
• Experience in implementing, managing, and optimizing AI-driven solutions to improve operational efficiency and decision‑making.

Preferred Skills

• Technical Knowledge & Expertise:
• Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.
• Knowledge of SDLC methodologies, COTS tools, and web-based technologies.
• Experience with systems integration and data-mining/reporting-based tools.
• Analytical & Problem-Solving
  
  Skills:
• Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.
• Experience in evaluating system designs and their impact on service delivery.
• Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.
• Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.
• Communication & Interpersonal
  
  Skills:
• Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.
• Ability to prepare comprehensive documentation, business cases,…