Senior Product Design Lead to design complex set of digital tools B2B hospitality client Job Toronto area,Ontario Canada,IT/Tech

Position: Senior Product Design Lead to design complex set of digital tools for B2B applications for large hospitality client -

Senior Product Design Lead to design complex set of digital tools for B2B applications for large hospitality client -

Location:

3 days in office - Toronto or Mississauga

Duration: 1 year contract; high possibility of conversion to FTE

We’re hiring a Product Design Lead to lead the design of a complex set of digital tools. These tools power the backbone of our business, ranging from planning, purchasing, order management and vendor management.

Design is a new capability we are building within this group. We’re looking for someone with experience spanning from Product Design, specifically in complex enterprise software. The candidate must work with peers in Product Management and Engineering to create actual UX/UI Designs for production. Your primary role is to understand the users, the context they are using it for, their jobs-to-be-done and how they impact business decisions and resulting decisions.

You will work with your peers to create solutions that are as functional as they are thoughtful.

This is an in-office role that requires both strategic thinking and hands on tactical execution for delivery. You’ll lead discovery, co-create future-state journeys for collaboration, and create intuitive UI solutions that meet real-world operational needs—all while collaborating closely with Product, Engineering, and Business stakeholders.

Responsibilities:

Lead the Design efforts of a specific product.

Guide current-state and future-state user flows, and produce UX/UI designs that helps users accomplish their tasks.

Identify system dependencies, data flows, and user pain points

Translate operational insights into lo-fi user journeys and ultimately, intuitive product experiences

Collaborate with internal operators, subject matter experts, and users to deeply understand pain points and workflows

Work closely with Product and Engineering to align on problems-to-solve, and features to design for, that meets user and business needs

Foster design excellence through feedback and critique

Facilitate workshops with cross-functional teams to drive alignment

Document and communicate design decisions clearly and persuasively to stakeholders

You’ll Thrive Here If You…

Are energized to create clarity out of complexity - by design

Have systems thinking and can quickly dive into hands-on design execution

Take a human-centered approach to solving business and technical problems

Balance delivery with big picture thinking, and can adapt as product needs evolve

Are collaborative, curious, and care about the impact of your work on real people

Must Haves:

5+ years of experience in Product UX/UI Design, with at least 1 year in a design lead role

Track record of working in or designing for operations-heavy environments (e.g., supply chain, inventory, food tech, logistics)

Strong product thinking—comfortable navigating between user needs, business logic, and systems

Proficiency in Figma and/or emerging Generative AI tools (Cursor, V0, Loveable, ai.studio etc)

Ability to lead user research, inc.field observations, stakeholder interviews, and usability testing

Experience facilitating design reviews, retros, and collaborative workshops

Experience in design for ERP or SaaS tools with complex workflows


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