Infrastructure Support Lead

Is this role right for you?

• Provide technical leadership to engineers responsible for LAN, WAN, Wi‑Fi, Voice, IP services, and SD‑WAN.

• Lead and participate in SD‑WAN deployment activities across supported regions.

• Coordinate deployment activities and change implementations across Campus & Branch environments.

• Perform network configurations, validations, and support during project deployments.

• Ensure compliance with GTEP standards, security controls, and operational procedures.

• Act as an escalation point for network incidents across supported regions.

• Manage technical communication, documentation, and project deliverables.

• Collaborate with Canadian and Global Engineering teams to maintain consistent, secure, and scalable designs.

• Analyze complex problems and develop solutions based on industry’s best practices.

• You enjoy mentoring and technically guiding engineering teams.

• You thrive in large-scale projects and multi‑regional coordination.

• You value precise documentation and clear, consistent communication.

• You are motivated to work with Caribbean, LATAM, and Canadian teams.

• Participate in execution calls to implement changes with diverse technical teams.

Do you have the skills that will enable you to succeed in this role?

• Mandatory:
Proven hands‑on experience with SD‑WAN deployments (Aruba Edge Connect / Silver Peak preferred), including configuration, tunnel design, routing, overlays, QoS, monitoring, and troubleshooting.

• 5+ years of hands‑on experience supporting enterprise LAN/WAN, Wi‑Fi, Voice, and related network technologies.

• Experience with Cisco, Aruba, Forti Gate, Silver Peak/Aruba Edge Connect.

• Strong knowledge of Forti Gate firewall policies, VPN (IPSec/SSL), NAT, and high availability (HA) setups.

• Familiarity with Forti Manager and Forti Analyzer for centralized management and reporting.

• Strong knowledge of VOIP, routing, switching, VPN, HA, DNS/DHCP/IPAM, and IP services.

• Excellent communication skills and comfort interacting with technical peers, business stakeholders, and vendors.

• Demonstrated ability to lead technical teams and manage competing priorities.

• Strong analytical skills and a solutions‑oriented mindset.

• You possess good time management and organizational skills to effectively manage high scale project.

• Post‑secondary education in networking, engineering, or computer science.

• Certifications such as CCNA/CCNP/CCIE are considered an asset.

• Spanish language proficiency is considered a strong plus.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!