Job Description & How to Apply Below
Downtown, Toronto (Jarvis St)
Hybrid: 3 Days onsite / 2 days remote
- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
- From January 5, 2026, the candidate is required to work onsite 5 days a week fully
This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.
The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, Web Sphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.
Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.
Skillset :
Experience with middleware application suite such as but not limited to:
o IBM Web Sphere Application Server NDM and Liberty
o IBM Data Power
o Deployment Automation - Urban Code Deploy and Urban Code Velocity
o Middleware Monitoring tools e.g. ITCAM, Dynatrace
o Cloud technology including Open Shift, Kubernetes and Ansible
oExperience with ITIL Incident Management process
oExperience with ITIL Change Management process
oExperience with Remedy/eSMT or other service management tools
oExperience with reporting tools and data visualization e.g. PowerBI
oDemonstrate strong communication and problem solving skills
oExperience with standard MS office suite
oDemonstrate initiative and responsiveness
Must haves:
IBM Web Sphere Application Server
Deployment Automation - Urban Code Deploy and Urban Code Velocity
Middleware Monitoring tools e.g. ITCAM, Dynatrace
Cloud technology including Open Shift , Kubernetes and Ansible
Experience with ITIL Incident Management process
Experience with ITIL Change Management process
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