Service Desk Analyst
Job Description & How to Apply Below
Department: Enterprise Information Technology
Employment Type:
Permanent - Full Time
Location:
Canada - Remote (0002)
Reporting To: Robert Swinarski
Compensation: $59,500 - $80,500 / year
Description
This is a flexible position with the expectation of working from our Toronto office at least three days per week.
As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets.
How You'll Make an Impact
Create and manage end-user, shared and external service accounts and manage access control, based on company policies
Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items
Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Work with third-party vendors to repair and maintain company-owned technology assets
Maintain an inventory of installed software and hardware and manage licensing
Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems
Administer LAN/WAN security, antivirus and spam control measures
Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company
Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades
Recommend hardware and software standardization as well as explaining technology solutions to senior management
We'd Love to See
2 + years of experience supporting IT systems in a fast-paced environment
Exceptional knowledge of IT operating systems (Windows and Linux), in conjunction with experience installing hardware and software
Solid infrastructure knowledge: networking fundamentals, TCP/IP, etc
Customer-oriented communicator with excellent time management and organizational skills
You have experience working with Cloud Web services such as Office 365, G-Suite, Amazon Web Services (AWS).
You have experience working with Active Directory, Okta, restricted user accounts and software deployment technologies
You are able to multitask and leverage your problem-solving abilities in a fast-paced environment
You are familiar and comfortable working in a 24/7 production environment
Base salary range 59,500 - 80,500 CAD
* Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
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