Technical Support Specialist

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Base pay range  CA $24.00/hr - CA $25.00/hr
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Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
Required desk side support—will need to go to user’s desk and help them with issues at their desk
Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
Types of problems:
Contacting users
Cleaning up disc space in supporting of Windows 11 migration
Must Have:
Clear communication
Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
Ability to learn quickly
Experience resolving minor security issues
Experience in a customer support role
Microsoft 365
Windows 10
SCCM
Seniority level    Seniority level Entry level

Employment type

Employment type

Contract
Job function    Job function Information Technology
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