Systems Administrator​/Operations Support Specialist; RQMinistry of Public and Business S

Deliverables:

The Operations Control Centre (OCC) team is responsible for monitoring critical IT systems that support OPS services and the underlying infrastructure—such as mainframe, UNIX, Windows servers, storage, and network devices—24/7/365. The OCC tries to initially triage any system outages and, when not possible, take prompt, necessary actions to escalated Tier 2/3 or vendors as needed.

These services include critical, essential, time‑sensitive, public‑facing applications, websites, systems, and subsystems hosted e of them include:

• Integrated Courts Offences Network (ICON)
• Public Guardian Trust Account Management System (PGTAMS)
• Ontario Disability Support Program (ODSP)
• Personal Property Security Registration (PPSR)
• Health Card Validation
• Organ Donor Registry
• Claims, payments, and document registrations
• Registration and Licensing System of Ontario (RLSO)
• Internal services like ONTTAX and Enterprise Service Management System (eSMT)

The OCC team is also responsible for providing on‑site support in the Main Computer Room, Justice and PKI cages, as requested by Tier 2/3 SMEs working remotely. This includes physical interventions to devices hosted in the datacenter, either on a regular basis or during high‑priority incidents impacting OPS services.

OCC provides access to datacenter for vendor support staff responding to hardware repair calls, escorts them during their visits, and coordinates related parts deliveries. OCC also provides Smart‑Hands services for physical interventions to Co‑Local clients for their devices hosted in OPS datacenters, as directed by their remotely working SMEs, and escorts their vendors as needed.

We require FFS to support the above‑mentioned responsibilities professionally and in a timely manner, using state‑of‑the‑art tools to minimize public impact and meet our SLAs with Co‑Local clients including Ontario Health, LCBO and Metrolinx.

• End‑to‑end monitoring of OPS services and underlying infrastructures such as mainframe, UNIX, Windows servers, storage, and network devices 24/7/365 to ensure availability as per defined SLAs, by taking prompt, necessary actions to escalates to Tier 2/3 or vendors as needed. These services include critical, essential, time‑sensitive, public‑facing applications, websites, systems, and subsystems hosted in GDC.
• Responding to high‑priority requests and incidents; participating in system recovery and service restoration efforts and meetings.
• Providing operating system updates, upgrades, and patches; coordinating activities to address issues encountered during the tasks.
• Initiating established recovery and/or escalation procedures.
• Implementing change requests for mainframe, mid‑range, and network platforms.
• Ensuring service‑level commitments to ITS clients, stakeholders, and broader public‑sector agencies are met.
• Participating in the development and delivery of related training, communications, and procedural documentation.
• Participating in departmental initiatives such as Shift‑Left and Agile Monitoring.
• Participating in the yearly Sys Trust audit.
• Participating in the semi‑annual disaster recovery exercises.

Evaluation Breakdown:

1. zOS mainframe systems – 25%

Parameters:

• 5‑8 years of experience supporting large zOS mainframe systems.

2. Knowledge of server OS hardware components and end‑to‑end system management – 25%

Parameters:

• Demonstrated knowledge of Unix and Wintel servers and network peripherals.

3 Knowledge and Experience – 5%

Parameters:

• Demonstrated knowledge of Incident and Change Management activities.
• Demonstrated ability for strong documentation and writing skills.
• Demonstrated experience in presentation, verbal and written communications skills.

4. Knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL – 5%

Parameters:

• Service Management Tools such as eSMT, CIT, Remedy and ITIL.

5. Knowledge of infrastructure monitoring and performance tools – 5%

Parameters:

• Demonstrated knowledge of System and Application Monitoring Tools.

6. Knowledge of OS 365 Suite of products and Power BI – 5%

Parameters:

• Demonstrated knowledge of Communications, Collaborations, and analytics tools.

Closing Date/Time: 2026‑02‑23, 12:00 p.m. EST

Max submission: 3

• From January 5, 6, the candidate is required to work onsite 5 days a week

• This is a rotational shift requirement (12‑hour shifts).
• 365 x 24 x 7 operation

Must Have:

5‑8+ years of demonstrated experience supporting large zOS mainframe systems.

Service Management Tools such as eSMT, CIT, Remedy and ITIL.

OS365 Suite of products and Power BI.

Nice to Have –

ITIL Certifications.