Manager- IT Operations Support

Manager- IT Operations Support page is loaded## Manager- IT Operations Support locations:
North York, Ontario:
Sun Life Toronto Atriatime type:
Full time posted on:
Posted Todayjob requisition :
JRYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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* Job Description:

** The role requires building relationships with business and IT delivery partners and working closely with Account Managers to understand the business drivers and emerging needs for the respective accounts. This includes, identifying IT work, identifying resource requirements for baseline operational work (onshore/offshore), testing, training, and documentation.  The Support Manager will work closely with Business Analysts and Developers to ensure that the support is delivered efficiently and cost effectively while still maintaining IT governance practices on DE, Architecture Review, Business Continuity, Disaster Recovery, and SOX compliance.
* Provide guidance to the Business Partners where their plans involve information technology. Maintain effective communication channels with the Business Partners and Account management areas as well as other internal teams within Application Operations and Services
* Manage the implementation of new tools and processes with relevant Sun Life standards and guidelines related to the operational model instituted via Agile, Dev Ops and DE transformation
* Manage the day-to-day operational support of the Business partner’s applications. Primary escalation point for questions, concerns and/or prioritization decisions.
* Manage IT staff for operational support with a wide range of skill levels and a diverse set of technologies.
* Transform and lead AOS GRS support activities as part of the AOS Digital Enterprise program
* Provide guidance and support to the business units to ensure adherence to Sun Life standards for end user computing needs.
* Build and maintain strategic partnerships with key stakeholders to facilitate the effective delivery of operating model and support structures
* Participate as required to ensure project delivery is successful and transitions to support effectively delivered.  This may include providing project leadership and/or Subject Matter Expert accountabilities.
* work with different user groups with varying levels of web savvy, including staff and partners.
* Ability to multi-task and work with internal and external clients.
* Ability to set goals and work with minimal supervision.
* With assistance of the Director, manage budgets, as well as demand and supply challenges
* Act as a primary contact to the disaster recovery testing coordinator
* Manage the standards and procedures for implementing production changes using Sun Life guidelines for change management to ensure reliability, stability, integrity, and security.
* Active participant in incident, problem, and change management processes
* Participate in disaster recovery tests and engage business partners
* Prepare monthly team reports for IT management, Account Management and clients.
* Maintain effective communication channels with the account management areas as well as other internal teams within Application Operations Services and Digital Solutions.
* Understanding of underlying technologies including:  Mainframe, Java, Java script, .Net, SharePoint, Web Services, APIs, MQ, cloud solutions and relational databases.
* Minimum of 10 years of progressive information technology experience.
* Experience in management of workload, hiring, team building and relationship management.
* Excellent communication, presentation, interpersonal, negotiation, facilitation, influencing, and organization skills.
* Exposure to…