Senior DevOps Engineer

Have you heard of Blue Cat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. Blue Cat’s Intelligent Net Ops is a first-to-market combination of systems of understanding and change.

Blue Cat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At Blue Cat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada’s top workplaces in various categories, including Technology
, Today’s Youth and Women
, and Mental Health and Inclusion
.

We are looking for a Senior Dev Ops Engineer to help operate, scale, and evolve our Bluecat Cloud SaaS platform. This is a hands‑on role focused on building, running, and improving production infrastructure on AWS, with a strong emphasis on automation, deployment pipelines, and operational stability.

In addition to supporting existing ECS‑based workloads, this role will be responsible for the ongoing operation and maintenance of a Kubernetes (EKS)–based platform as applications are gradually onboarded. You will work closely with application, platform, and security teams to support ongoing development of our cloud platform.

• Own the day‑to‑day operation, reliability, and performance of production services running on AWS.
• Operate and support containerized workloads across ECS and Kubernetes (EKS) environments.
• Maintain and evolve an EKS‑based platform, including cluster upgrades, add‑ons, and operational tooling.
• Manage Kubernetes workloads using Helm and standard deployment and release practices.
• Build, maintain, and improve CI/CD pipelines to support safe, repeatable, and efficient deployments.
• Automate infrastructure and operational workflows using Infrastructure as Code (Terraform preferred).
• Participate in an on‑call rotation, respond to customer‑impacting production incidents, and lead troubleshooting efforts.
• Drive incidents through resolution, perform root cause analysis (RCA), and implement preventative improvements.
• Troubleshoot Kubernetes networking, ingress, service discovery, and workload‑level issues.
• Improve system resiliency and reduce operational toil through automation, standardization, and better deployment practices as more services move to Kubernetes.

• Implement and maintain monitoring, alerting, and logging solutions (Cloud Watch, Prometheus, Grafana, Influx
  
  DB, etc.).
• Improve alert quality and operational visibility to support effective on‑call response.
• Partner with application teams to ensure services are production‑ready and operationally supportable.

• Work closely with engineers across Toronto and Serbia teams to support production systems.
• Contribute to run books, operational documentation, and incident response processes.
• Provide technical guidance and informal mentorship to junior Dev Ops and SRE engineers.

• 5–8+ years of experience in Dev Ops, cloud infrastructure, or production operations roles.
• Strong hands‑on experience operating AWS production environments (ECS, EC2, VPC, IAM, ALB/NLB, Route 53, Cloud Watch).
• Experience supporting Kubernetes workloads in production, preferably on EKS.
• Proficiency with Infrastructure as Code tools (Terraform preferred).
• Experience building and operating CI/CD pipelines.
• Good understanding of Linux systems, networking fundamentals (TCP/IP, DNS, HTTP/S), and distributed systems.
• Proven experience participating in an on‑call rotation and handling customer‑impacting incidents.
• Strong…