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Job Description & How to Apply Below
Is this role right for you?
In this role you will:Gather and refine specifications and requirements based on technical needs.
Direct day-to-day activities in alignment with our risk culture and relevant risk appetite statements, communicating these throughout the team.
Create an environment that promotes effective and efficient operations while ensuring adherence to day-to-day business controls for risk and compliance.
Create and maintain comprehensive software documentation.
Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Drive incident management, problem management, and site reliability engineering (SRE) practices.
Lead, triage, and communicate severity 1 and major incidents, including change management impacting the digital banking channel. Note that this role includes on-call responsibilities outside of traditional working hours.
Perform ongoing interaction between various units, including technology partners, customer-facing staff, QA departments, vendors, product groups, business lines, and leadership.
Provide end-to-end support as a subject matter expert.
Lead initiatives to perform analysis for lasting application reliability.
Enhance steady-state operations, alerting, real-time monitoring, and operational visibility.
Safely deploy provided code packages utilizing approved application security platform
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Post-secondary degree in a related field (technical or business).
Familiarity with Google SRE practices and ITIL service delivery methodology and previous 2+ years experience in SRE role
Strong logical thinking in understanding end-to-end use cases and mapping them to system flows.
Experience:
Good understanding of how technologies, infrastructure, and processes impact the customer experience.
Curious and experimental mindset to drive innovation amidst uncertainty.
Lead initiatives to perform deep analysis into recurring or complex problems.
Skills:
Effective communication and diplomacy skills to liaise between groups of varying technical expertise and interests.
Experience with at least one modern JS frontend framework, preferably Node.js and React.js; devops tools such as Git, Bitbucket, CI/CD (Azure Dev Ops), and Jenkins; application security platforms like Checkmarx, Blackduck, Webinspect; SSL authentication; REST API design; modern Java toolsets
Solid understanding of Cloud computing technologies – Kubernetes/Docker; GKE;
Azure PCF is an asset.
Experience driving incident resolution through bridge calls and leading root cause analysis with technology partners.
Knowledge about building a highly automated production monitoring and support model, expert knowledge integrating Splunk, and Dynatrace.
Superior verbal and written communication skills with the ability to influence decision-making with stakeholders.
Experience building accessible and internationalized web applications
Experience working with authenticated applications utilizing OAuth (or similar)
Prior experience in software engineering/SRE role within a financial services organization.
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