Sr. Desktop Support Analyst

Job Title:
Sr. Desktop Support Analyst
Location:
Toronto, ON (North Toronto, ON)
Type:
Contract 12 month

Our client currently has an opening for a Sr. Desktop Support Analyst to work as part of the Desktop Support Team. The role will provide Networking and Desktop support to users in providing Lotus Notes Ver. 7 or 8 password resets, , PC, Laptop hardware support and Black Berry (BES) support to approximately 2,000 end users.

(

Note:

Client will consider cross training on Lotus Notes if all other skills/experience criteria are met however……candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered).

Skills:
-Recent Lotus Notes (Ver.
7 or
8) experience resetting passwords and or creating user ’s
-Experience working in a mixed Unix/Windows environment is preferred (AIX, Windows
2003/2007/2008/2010, Active Directory)
-Must be MS Windows Office Suite proficient
-Strong hands on knowledge of Break Fix:
Software/Hard Drives/Peripherals
-Must have good networking skills and a good understanding of basic network protocols: TCP/IP
-Knowledge of WiFi technology
-Experience supporting Black Berries:
Client and BES – Blackberry hand held device, VPN remote user support experienced
-PC/Laptop Hardware troubleshooting and repair experience
-Proficient in imaging technologies:
Ghost or RIS/Image X or WDS etc
-Excellent customer service skills – experienced at providing deskside support at the
executive level with strong presentations skills

Experience:

-Minimum 3 year College diploma or University degree in a technology related discipline

-MCSE and A+ industry certifications preferred

-5 to 7 years experience in PC support & Networking

-Recent Lotus Notes (Ver. 7 or
8) password resets,  experience

-Experience providing support to Senior Executives
-Black Berry support experience required (client and BES)

-Ability to work in a very fast paced environment and make frequent work re-prioritization decisions

-Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment

-Professional, dynamic and career minded with a strong work ethic