Senior Application Support Analyst supporting business-critical banking Job Toronto area,Ontario Canada,IT/Tech

Position: Senior Application Support Analyst supporting business-critical banking applications - 99979

Senior Application Support Analyst supporting business-critical banking applications -

Request :

Duration - 6 months

Office

Location:

Downtown Toronto - Hybrid, every Thursday and 4th Friday of the month

Work Schedule:

Monday to Friday, 9 am - 5 pm (37.5hrs)

Job Title:

IT - Application Support Analyst - Senior

Line of Business:
Finance & HRCS Technology

Job Description:

We are seeking a detail-oriented and technically proficient Application Support Analyst to join our team supporting a diverse portfolio of business-critical applications. This role is focused on application support—not development—and is ideal for individuals with a strong technical foundation and a passion for troubleshooting and resolving issues in a dynamic financial services environment.

Key Responsibilities:

• Provide day-to-day support for a variety of applications, including both locally hosted and vendor-managed platforms.

• Investigate, diagnose, and resolve application issues, ensuring minimal disruption to business operations.

• Collaborate with internal teams and external vendors to manage incidents and implement solutions.

• Maintain clear and timely communication with stakeholders regarding issue status, resolution timelines, and system updates.

• Utilize tools such as Visio and Excel to document workflows, processes, and issue resolutions.

• Support SSO configurations, system integrations, and basic networking-related troubleshooting.

• Manage and track support tickets using Service Now, ensuring accurate documentation and timely resolution.

• Participate in knowledge sharing and continuous improvement initiatives within the support team.

Must Have Requirement:

Total Years of

Experience:

5+

Background in software development and technical troubleshooting

Understanding of SSO, API integrations, and basic networking concepts (no security protocol experience required).

Proficiency in Microsoft Excel and Visio for documentation and analysis.

Experience with Service Now

Ability to communicate technical issues in basic language.

Experience investigating and troubleshooting system integrations across various platforms.

Familiarity with FTP systems and file transfer processes.

Providing support for both internally developed applications and externally hosted cloud-based (SaaS) solutions.

Nice to Have:

Previous help desk or technical support experience is considered an asset.

Interview Process:

Onsite interviews preferred. 2 rounds of interviews. 2nd interview would be joined with associate.

1st round is assessing skill set and personality fit. 2nd round is allowing the associate to assess technical knowledge.

1 hour interviews to be expected.


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