Senior API Support Specialist

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus
The Enterprise Delivery team at Deliverect plays a vital role in connecting partners and customers to our platform through three key pillars: API Support, Technical Project Management (TPM), and Partner Integration Management. The API Support team globally manages partners and customers integrating with Deliverect APIs, providing API support, certifications, newsletters, changes, and documentation.
Your Impact
As a Senior API Support Specialist at Deliverect, you will be the primary technical bridge between our platform and our global ecosystem of partners, moving beyond ticket resolution to own the developer journey and streamline certification workflows. You will act as a proactive consultant for integrations ranging from local SMBs to global Enterprises, directly impacting the stability and growth of our North American partner network.

Your expertise will ensure seamless technical transitions and high-level satisfaction for our developer community, contributing significantly to our scaling efforts in the region.
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home.

Role Details:

Fluency in English is required, with strong written and verbal communication skills being essential.

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in either our Toronto or Mexico City office and 2 days from the comfort of your home.

The expected annual compensation for this role is between $109,000 CAD and $127,000 CAD.

This position is for an existing vacancy.

What you will do:

Act as the dedicated technical point of contact for North American SMB and Enterprise API partners, proactively guiding them through the entire integration lifecycle to drive regional growth.

Manage the API ticketing helpdesk and email queues, utilizing tools like Zendesk or Jira to drive technical queries to successful resolution with high customer satisfaction.

Oversee and optimize the partner certification process, ensuring all new integrations meet Deliverect’s rigorous quality and performance standards before going live.

Consult with partners and prospects to architect solutions that help them transition from legacy systems to Deliverect’s API-first platform.

Lead strategic project initiatives aimed at enhancing internal support processes and improving the overall developer experience.

Monitor integration health proactively to identify and resolve potential issues before they escalate, maintaining clear communication across different time zones.

Collaborate with global API Support and TPM teams to share documentation, newsletters, and technical updates that empower our partner ecosystem.

Utilize Postman and other technical tools daily for API testing, troubleshooting, and verifying partner implementations.

What you will bring:

5+ years of experience in technical support, solutions consulting, or developer advocacy, specifically focused on B2B SaaS API integrations, or equivalent work experience.

Expert-level proficiency with Postman and deep hands-on experience using, testing, and troubleshooting RESTful APIs.

Proven track record of "speaking the language" of developers, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.

Exceptional problem-solving skills and a natural curiosity to dissect complex technical issues and provide actionable solutions.

Demonstrated experience managing ticketing workflows (, Zendesk, Jira) and optimizing support processes for efficiency.

A proactive, ownership-driven mindset, with the ability to thrive in a fast-paced environment and identify process gaps…