Mainframe Production Support

Position

Description:

We are seeking a Mainframe Production Support Analyst to provide ongoing support and maintenance for critical mainframe applications in a 24/7 environment. The role involves monitoring batch and online jobs, troubleshooting production issues, performing root cause analysis, and ensuring system stability, performance, and availability.

Location - Downtown Toronto (Hybrid - 4 days office and 1 day remote)

Your future duties and responsibilities:

• Monitor and support mainframe batch and online applications (COBOL, JCL, DB2, CICS, z/OS).

• Troubleshoot production issues, perform root cause analysis, and ensure timely resolution.

• Manage incident, problem, and change management activities with clear communication to stakeholders.

• Execute and validate batch cycles, job restarts, reruns, and performance tuning.

• Provide 24/7 or on call support, responding quickly to critical system alerts.

• Collaborate with cross functional teams to maintain system stability and minimize downtime.

• Maintain runbooks, support documentation, and operational procedures.

Required qualifications to be successful in this role:

Must-Have

Skills & Experience:

• Hands-on experience with COBOL, JCL, DB2, CICS, and z/OS

• Experience monitoring and supporting mainframe batch and online production systems

• Strong analytical and problem-solving skills with proven root cause analysis capability

• Experience managing incident, problem, and change management processes

• Ability to work in a 24/7 or on-call support environment

• Strong communication and stakeholder coordination skills

Nice to Have:

• Experience with IMS (DB/Online/Batch)

• Payments domain knowledge (cards, POS, ATM, ISO , settlement, or payment processing flows)

• Experience with monitoring and alerting tools

• Familiarity with z/OS Connect, IDz, test automation, or zUnit

• Exposure to CI/CD pipelines in mainframe environments

• Understanding of Java or Cloud fundamentals for cross-platform collaboration

• Experience working in financial services or other mission-critical 24/7 operations

** CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,–$,. This role is an existing vacancy.

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Skills: