IMAC technician

The location is downtown Toronto.
The position is to start within a week.
Looking for a resource for a to be on-site at a customer location (GTA) until approximately June 30, 2011.

The resource will be required to be onsite from 8:30am – 4:30pm Monday to Friday.

Duties required but not limited to:
Software installations
Documentation
Helpdesk support
Remote software installations.

Responsibilities:

• Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

• Handle software installation/support/upgrades

• Perform deskside support services installing and troubleshooting of hardware, software and network related issues

• Provide 1st level Help Desk support

• Perform basic LAN and internetworking related activities

• Handle bench repairs (depot service) & remedial maintenance

• Respond/update/close calls from National Dispatch/Call Management Center

• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities

Required:

• Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities

• Have at 1 – 2 years of deskside support experience

• Have strong internetworking and troubleshooting skills

• Have A+ certification

• May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)

• Must be a self-starter and have the ability to manage multiple tasks

• Exceptional customer service skills

• Good communication skills

• Ability to work independently or as part of a team

• Ability to complete tasks effectively with minimal supervision

• Must be available to work flexible work schedules

• Must have a minimum of a Diploma from a recognized IT program